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Why does internet speed matter?The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider for during alarms when all cameras will record simultaneously and therefore requir
Wi-Fi Troubleshooting
Help Center Article
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Cameras
Placement of your Smart Alarm Wireless Indoor Security Camera can vary from home to home. To get the most out of your camera, we recommend placing it in a spot that covers a significant portion of a room.Here are some tips to keep in mind when finding the right location to install your camera:Place
Install / Set Up Help
Smart Alarm Indoor Camera
What is it?When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are
Troubleshoot an Issue
Why does this error happen?This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account.This tends to occur when a camera is purchased second-hand. Th
Errors / Warnings
The Smart Alarm Wireless Indoor Security Camera is the first camera from SimpliSafe® that can trigger an alarm. By default, the alarm trigger is only on when the system is set to away and can trigger depending on the motion type that was selected in settings (People Only or All Motion).When the came
Features / Settings
Camera recording for the Smart Alarm Wireless Indoor Security Camera is directly tied to the system’s arming state by default. In other words, the camera will only record when the system is in AWAY when motion is detected. You can have the camera record in either OFF or HOME by changing your setting
There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth.If Your Camera Will Not Connect to Wi-Fi During Initial SetupIf you are having trouble connecting your camera to Wi-Fi during a first-ti
