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How to Enable or Disable Intruder Intervention

During the onboarding process of your Smart Alarm Wireless Indoor Security Camera, you’ll have the option to enable intruder intervention as a subscriber to the Pro Plus, Pro, or Core (Formerly Fast Protect™) monitoring plans. This feature is optional, but when paired with Video Verification helps t

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What Is The Difference Between Video Verification And Intruder Intervention?

Video Verification gives monitoring agents access to limited recordings of the alarm in the moments that follow the event triggering. These recordings may include critical evidence that can lead to priority dispatch for faster emergency response*. Intruder intervention offers an additional layer of

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Smart Alarm Indoor Camera

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How is my Privacy Being Protected When Using Intruder Intervention?

From the moment we developed intruder intervention, ensuring our customers’ privacy remains secure has been a top priority. We’ve taken several steps in this regard.Monitoring agents do not have access to live camera streams outside of alarm events. Temporary access is only granted when an alarm sig

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What is the Difference Between the SimpliCam® Wired Indoor Security Camera and Smart Alarm Wireless Indoor Security Camera

The SimpliCam® Wired Indoor Security Camera is our entry-level indoor security camera designed to monitor what’s happening when you’re not home.The Smart Alarm Wireless Indoor Security Camera, when paired with intruder intervention*, is our most advanced indoor security camera yet - offering next-le

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Smart Alarm Indoor Camera

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How Does Intruder Intervention Work During An Alarm?

For alarms where intruder intervention* is triggered, our monitoring agents can view the live stream from your Smart Alarm Wireless Indoor Security Camera.If our agents see someone in the home, they will activate the 2-way audio on the camera and attempt to speak to that person. When doing so, the a

Install / Set Up Help

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How Do Recordings And Live Streams Work During An Intruder Intervention Alarm?

The Smart Alarm Wireless Indoor Security Camera introduces a new recording type to your timeline when using it with intruder intervention.* This recording event will capture what an agent saw, heard, and/or said (using 2-way audio) when an alarm event is triggered. This new recording will appear as

Install / Set Up Help

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Smart Alarm Indoor Camera

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How do Monitoring Agents Respond During An Intruder Intervention Alarm?

When your system sounds any burglary alarm, there’s a brief false alarm grace period. If you don’t cancel the alarm within this grace period, it will be handled by a SimpliSafe® Monitoring Agent. Once an Agent is handling your alarm, they will begin reviewing your Video Verification recordings and S

Install / Set Up Help

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Smart Alarm Indoor Camera