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Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

Wi-Fi Troubleshooting

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Cameras

How to Rename a SimpliSafe® Camera

There may be a point where you need to rename a camera for your SimpliSafe® System. Renaming a camera can be done easily through the SimpliSafe® Mobile App, but you can also rename a camera using your Web App. You can select a name from the list of prepopulated names within the SimpliSafe® Mobile ap

Features / Settings

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Cameras

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App Error: Camera Disconnected

Overview The app error “Camera Disconnected” can happen for several reasons, including if you’ve changed your Wi-Fi recently or if the camera battery has been replaced. The following article will walk you through a few troubleshooting scenarios to help get your camera back up and running. Use the co

Errors / Warnings

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Cameras

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How to Resolve the "No Video" Error for SimpliSafe® Cameras

The error “No Video” means that while recording, the camera disconnected from SimpliSafe® and the video was not able to be saved. This may indicate that a portion or the entirety of the video was lost, and unfortunately will not be able to be recovered. There are a few steps you can take to get your

Errors / Warnings

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Cameras

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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Product Support

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How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera

The Smart Alarm Wireless Indoor Security Camera has a rechargeable battery, that should last up to 3 months depending on placement and usage. The battery may take up to 6 hours to fully charge on a 5V, 7.5W USB power adapter with a 1.5A of current. You will know the battery is fully charged when the

Battery / Power

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Smart Alarm Indoor Camera

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Smart Alarm Wireless Indoor Security Camera LED Status Light Colors

The status light (located on the front of your Smart Alarm Wireless Indoor Security Camera indicates the mode of the camera. It can tell you at a glance if your camera is updating, recording, or if someone is live streaming the feed. You can watch the video below to see the LEDs for yourself, or ref

LED / Lights

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Smart Alarm Indoor Camera