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Why does internet speed matter? The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider during alarms when all cameras will record simultaneously and therefore require m
Wi-Fi Troubleshooting
Help Center Article
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Cameras
What It Means If you see a low battery warning on your Wireless Outdoor Security Camera, Outdoor Security Camera Series 2, or Smart Alarm Wireless Indoor Security Camera, that means that you need to charge its battery so it can continue recording video and live streaming. How To Charge The Outdoor C
Errors / Warnings
The Outdoor Camera and Smart Alarm Wireless Indoor Security Camera are battery-powered cameras that can help you monitor your home, even when you’re away. Keeping the batteries charged ensures that your cameras will keep a watchful eye inside, and outside of your home. Checking the Battery Status on
Battery / Power
Our Cameras have a wide field of view to maximize coverage inside and outside of your home. If you find that your camera is not detecting people or motion, there are a few steps you can take to improve its’ functionality. For the Outdoor Camera, Smart Alarm Wireless Indoor Security Camera, and Video
Troubleshoot an Issue
Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se
Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion
When connected to a continuous power source, the Outdoor Camera and Smart Alarm Wireless Indoor Security Camera can enter performance mode. When performance mode is enabled for a camera, the camera will remain awake allowing for faster live streams versus battery power. This feature is available to
Features / Settings
