Conversation List

Filter by

(42)
Turn On or Off Night Vision for Cameras

Overview Night Vision is a feature that allows the camera to use infrared technology to see in low-light conditions. This setting is especially helpful for capturing camera footage at night, or if your camera is located in a low-light setting such as a basement or darkened room. Supported Cameras Ou

Features / Settings

Help Center Article

 • 

Cameras

SimpliCam® Wired Indoor Camera is not Detecting Motion

There are a few reasons why your SimpliCam® Wired Indoor Camera may not be able to detect motion. Most commonly you may need to adjust the Camera Behavior Settings to allow the privacy shutter to be open during arming states (Off, Home, Away), but it could also be the placement or settings of the ca

Errors / Warnings

Help Center Article

 • 

SimpliCam

How to Remove a Camera from your SimpliSafe® System

You can remove a camera from your system in a few easy steps within the SimpliSafe® Mobile App. We recommend that you download recordings from your system's timeline before removing the camera from your system, to ensure you preserve any video you may need in the future. Remove a Camera from the Sim

Install / Set Up Help

Help Center Article

 • 

Cameras

Video Recordings for Camera not showing up on Timeline

Video recordings are only available to users who are subscribed to select monitoring plans. If you do have a monitoring subscription and are not seeing videos from your cameras on your timeline in the SimpliSafe® Mobile App, you’ll need to ensure that “Motion Events” are turned ON within the motion

Troubleshoot an Issue

Help Center Article

 • 

Cameras

How to Reset the SimpliCam® Wired Indoor Camera

If your SimpliCam® Wired Indoor Camera encounters an error that cannot be resolved by normal troubleshooting, performing a factory reset on the camera may be necessary. To reset the SimpliCam®, you’ll first need to remove it from the SimpliSafe® Mobile App. To remove the SimpliCam® Open the SimpliSa

Troubleshoot an Issue

Help Center Article

 • 

SimpliCam

Too Many Motion Alerts From the SimpliCam® Wired Indoor Security Camera

The SimpliCam® Wired Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view to determine if it should send you a motion alert. The frequency of motion alerts can be adjusted through your SimpliSafe® Mobi

Troubleshoot an Issue

Help Center Article

 • 

SimpliCam

S
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?

Yes, you can easily move your camera. If the new location is still in the range of its current Wi-Fi network, it can be moved around the home without any preparation. It will reconnect to the same Wi-Fi network when you plug it back in. If the new location is on a new Wi-Fi network, you will need to

Install / Set Up Help

Help Center Article

 • 

SimpliCam