Conversation List

Filter by

(42)
Night Vision Troubleshooting for Cameras

Night Vision is a feature that allows your camera to use infrared technology to see in low-light conditions. The setting for this feature can be found in the SimpliSafe® App by navigating to camera settings: Open the SimpliSafe® App on your phone or tablet Choose My System from the bottom navigation

troubleshoot an issue

Help Center Article

 • 

Cameras

Not Receiving Push Notifications for my Camera

This article will troubleshoot not receiving push notifications for your cameras only. If you are not receiving system push notifications, please see our Not Receiving Push Notifications on my Smartphone for SimpliSafe® article. Push notifications for your camera are a great way to know when there i

troubleshoot an issue

Help Center Article

 • 

Cameras

S
Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

wi-fi troubleshooting

Help Center Article

 • 

Cameras

S
What does “Unable to Stream Video” mean?

What it Means An "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as possible. You

errors / warnings

Help Center Article

 • 

Cameras

How to Reorder Cameras in the SimpliSafe® App

An exciting feature of the SimpliSafe® App is the ability to reorder your list of cameras in the Cameras tab in the app*. This is helpful if you want to see your cameras in alphabetical order, or organized in any specific way. To Reorder Your Cameras in the SimpliSafe® App: Open the SimpliSafe® App

features / settings

Help Center Article

 • 

Outdoor Cameras

Too Many Motion Events from my SimpliCam® Wired Indoor Camera

Adjusting your SimpliCam® Wired Indoor Camera’s settings is key to receiving just the right amount of alerts for your system, whether you’re at home or away. Camera Behavior Settings and the Privacy Shutter Your Privacy Shutter will only be open and detect motion when you set it to “Open” for an arm

errors / warnings

Help Center Article

 • 

SimpliCam

S
Can't Initiate Live Stream From Within the SimpliSafe® App

If you are unable to initiate a live stream from within the SimpliSafe® Mobile App or Online Account, there are a few steps you can take to try and get things running again. Using the Connection Check Tool The Connection Check Tool for Cameras is a great way to better understand your signal strength

troubleshoot an issue

Help Center Article

 • 

Cameras