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Why is my camera feed losing audio?

Loss of audio to your camera feed can be caused by a dip in the Wi-Fi connection strength to your home network. When there is a poor connection, our devices will prioritize video over audio to best ensure the safety of your home. If your camera loses audio frequently, you may want to consider taking

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What does “No Video” mean?

A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are not able to

Errors / Warnings

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Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

Wi-Fi Troubleshooting

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What does “Unable to Stream Video” mean?

What it Means An "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as possible. You

Errors / Warnings

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Cameras

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What does “Camera Connection Dropped” mean?

A "Camera Connection Dropped" error means that during a live stream, SimpliSafe® stopped receiving video from the camera. This is often the result of poor internet connectivity between the camera and the router, causing the camera to be unable to upload video for viewing as fast as it is recording.

Wi-Fi Troubleshooting

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How much internet speed do I need for my camera?

Why does internet speed matter? The speed required to operate the cameras depends on the resolution quality that the camera is sending. Higher resolutions require faster speeds. This is especially important to consider during alarms when all cameras will record simultaneously and therefore require m

Wi-Fi Troubleshooting

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Camera Does Not Detect People

Our Cameras have a wide field of view to maximize coverage inside and outside of your home. If you find that your camera is not detecting people or motion, there are a few steps you can take to improve its’ functionality. For the Outdoor Camera, Smart Alarm Wireless Indoor Security Camera, and Video

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