Too Many Motion Events from my SimpliCam® Wired Indoor Camera

Adjusting your SimpliCam® Wired Indoor Camera’s settings is key to receiving just the right amount of alerts for your system, whether you’re at home or away.

Camera Behavior Settings and the Privacy Shutter

Your Privacy Shutter will only be open and detect motion when you set it to “Open” for an arming state (Off, Home, Away) using the Camera Behavior Settings. 

To Open or Close Your SimpliCam’s® Privacy Shutter:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Choose your SimpliCam® from the list of available cameras

5. Under Camera Behavior at the top of the settings page, select an arming state (Off, Home or Away)

6. Toggle the Privacy Shutter Open or Closed, as needed

7. Choose SAVE in the upper right corner to save your selections

Camera Placement and Motion Detection

We recommend placing your SimpliCam® on the edge of a shelf or ledge, at least 4 feet off the ground. Additionally, avoid pointing the camera directly towards doorways or windows. The camera motion detection works best when a subject walks across its field of view, versus towards the camera. 

Adjust the SimpliCam’s® Sensitivity

You might be receiving too many motion detection alerts if the sensitivity for the camera is too high. By default the SimpliCam® is set to Medium, however, this can be adjusted at any time within the SimpliSafe® Mobile App.

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Choose your SimpliCam® from the list of available cameras

5. Tap on Motion Detection

6. Adjust the slider to Low, Medium or High - as needed for your camera

7. Select SAVE in the upper right corner of the app to save your selections