My privacy shutter isn’t responding correctly

The Smart Alarm Wireless Indoor Security Camera and SimpliCam® Wired Indoor Security Camera both come with a privacy shutter, which is a metal cover that will physically conceal the camera’s lens. When the privacy shutter is on, your camera will not record any motion. 

If your privacy shutter is open when your settings say it should be closed, or closed when it should be on, follow the steps below. 

Check Your Settings in the SimpliSafe® App

First, check your camera’s privacy shutter settings in the SimpliSafe® App to ensure that they are configured correctly. 

To Check the Smart Alarm Indoor Camera’s Settings

1. Open the SimpliSafe® App on your phone or tablet

2. Select My System from the navigation menu on the bottom of the screen

3. Select Camera Settings

4. Choose your camera

5. Under Camera Behavior, look through the Off, Home, and Away modes

1. If you want your privacy shutter open, the Motion Detection setting should be on

To Check the SimpliCam® Indoor Camera’s Settings

1. Open the SimpliSafe® App on your phone or tablet

2. Select My System from the navigation menu on the bottom of the screen

3. Select Camera Settings

4. Choose your camera

5. Under Camera Behavior, look through the Off, Home, and Away modes

1. If you want your privacy shutter open, the Privacy Shutter setting should be off

Change Your System’s Armed State

Arm or disarm your SimpliSafe® System into a different state, and then turn it back to your desired state. 

Reset Your Camera

If adjusting the armed state of your system did not help, reset your camera next. You can find the steps to reset the Smart Alarm Indoor Camera and reset the SimpliCam® Indoor Camera in our Help Center.

Still Need Help?

If your camera’s privacy shutter is still not responding correctly after taking the steps above, please contact our Support team for additional assistance.