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If you purchased a Motion Sensor from SimpliSafe or an authorized retailer prior to April 2023, it is likely that you have the first generation of the Motion Sensor. You can also tell which version of the Motion Sensor you have by comparing the size of the dome on it. The Motion Sensor Gen 1 has a d
Install / Set Up Help
Help Center Article
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Motion Sensors
Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test ModeDisarm your system
Troubleshoot an Issue
Motion Sensor Gen 2
If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines
Errors / Warnings
Base Station
If your Motion Sensor Gen 2 is not detecting motion, it’s likely the result of the placement of the Sensor itself. We recommend mounting the Motion Sensor Gen 2 in the corner of your room. For optimal performance, the sensor must be mounted 6 feet from the ground. This ensures proper coverage throug
Are you receiving a low battery warning on your Motion Sensor Gen 2 shortly after installing the sensor? If so, this may be related to a firmware issue rather than a low battery within the device. The Motion Sensor Gen 2 takes one (1) CR-123A Lithium 3V battery and has a life expectancy of up to 4 y
Battery / Power
If your Motion Sensor Gen 2 is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Motion Sensor Gen 2 takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 4 years depending on placement and u
The Motion Sensor Gen 2 takes a single CR-123A Lithium 3V battery and has a life expectancy of up to 4 years depending on placement and usage.If you are receiving this error shortly after installing your Motion Sensor Gen 2, this may be related to a firmware issue rather than a low battery within th
