If your Motion Sensor Gen 2 reports a ‘Not Responding’ error through the SimpliSafe® Mobile App, there are 3 quick steps you can take to resolve this. The following article will walk you through the steps needed to solve the issue and clear the error from your app. 

Step 1: Updating Your Base Station Firmware

It’s always a best practice to keep your system updated with the latest firmware. If you are on version 2.15 or higher, your Base Station will do this automatically. However, you can also manually check for updates at any time using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. You should see a tile on the Overview tab detailing there’s an “Update Available”

3. You may also manually check for updates using the following steps:

1. Choose My System from the bottom navigation bar

2. Select Base Station Settings

3. If an update is available, it will say so to the right of “Firmware”

You’ll also be notified of updates through the Message Center, which is an inbox in the app labeled with an envelope and a red dot on it.

Step 2: Power Cycle Your Sensor

As a next step, you’ll want to power cycle the Motion Sensor Gen 2. Follow the steps below to do this:

1. Slide the sensor up and off its bracket. This may require some light force to add leverage to, especially if you did not wall mount the sensor

2. Remove the battery from the sensor and leave it out for at least 10 seconds

3. Place the battery back in the sensor

4. Slide the sensor back onto its bracket

This step should clear out the error within the SimpliSafe® App. However, if you are still running into any issues after taking these steps, feel free to contact our support team for additional troubleshooting.

Related Articles

• Which Version of the Motion Sensor do I have?

• Motion Sensor Gen 1 Not Responding