If your Motion Sensor Gen 2 reports a ‘Not Responding’ error through the SimpliSafe® Mobile App, there are 3 quick steps you can take to resolve this. The following article will walk you through the steps needed to solve the issue and clear the error from your app. 

Step 1: Updating Your Base Station Firmware

It’s always a best practice to keep your system updated with the latest firmware. If you are on version 2.16 or higher, your Base Station will do this automatically. However, you can also manually check for updates at any time using the SimpliSafe® Mobile App:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. You should see a tile on the Overview tab detailing there’s an “Update Available”

3. You may also manually check for updates using the following steps:

1. Choose My System from the bottom navigation bar

2. Select Base Station Settings

3. If an update is available, it will say so to the right of “Firmware”

You’ll also be notified of updates through the Message Center, which is an inbox in the app labeled with an envelope and a red dot on it.

Step 2: Remove the Motion Sensor Gen 2 From Your System

To remove your Motion Sensor Gen 2 from your system:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose to My System from the bottom navigation menu

3. Select Device Settings

4. Tap on your Motion Sensor Gen 2

5. Scroll down and choose ‘X Remove Device’

Step 3: Add the Motion Sensor Gen 2 Back to Your System

Now, you’ll want to add the Motion Sensor Gen 2 back to your system. You can do this using our installation guide, or following the steps below. 

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Navigate to the three-bar menu in the upper left corner of the app

3. Select Add Device or Camera

4. Choose Let’s Go

5. Select Motion Sensor from the list of available products

6. Follow the on-screen prompts to add back your sensor

Related Articles

• Which Version of the Motion Sensor do I have?

• Motion Sensor Gen 1 Not Responding