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How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Locating the Serial Number for your Base Station in th

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Product Support

How do Motion Sensors Respond During an Alarm

You can configure your Motion Sensor to detect motion in any system arming state (Off, Home, Away). Depending on how your Motion Sensor is set up, either the entry countdown will begin or the alarm will immediately sound should Instant Trigger be enabled. How the Motion Sensors Respond When Using En

install / set up help

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Motion Sensors

Motion Sensor Gen 2 False Alarms

False Alarm Causes Our Motion Sensors have been designed to avoid false alarms. However, if you’ve experienced one, there are a few potential issues that may cause them: Direct sunlight hitting the sensor can trigger a false alarm. Heating vents located in the room. If they are located within the se

troubleshoot an issue

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Motion Sensor Gen 2

Testing the Motion Sensor Gen 2

Test Mode is a great way to test the connection between your Base Station and other SimpliSafe® products. We recommend periodically placing your system into Test Mode to ensure that your products are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Dis

troubleshoot an issue

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Motion Sensor Gen 2

How SimpliSafe® Products Respond During an Alarm

​​​SimpliSafe’s® Professional Monitoring protects your home or business across many types of alarms. Depending on your monitoring plan and alarm type, when an alarm is triggered, you’ll be notified through App Push Notifications or Alarm Text Messages. You’ll also be able to interact with our in-app

features / settings

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Product Support

How to Replace Motion Sensor Gen 2 Battery

Are you receiving a low battery warning on your Motion Sensor Gen 2 shortly after installing the sensor? If so, this may be related to a firmware issue rather than a low battery within the device. The Motion Sensor Gen 2 takes one CR-123A Lithium 3V battery and has a life expectancy of up to 4 years

battery / power

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Motion Sensor Gen 2

Low Battery Warning for Motion Sensor Gen 2

The Motion Sensor Gen 2 takes a single CR-123A Lithium 3V battery and has a life expectancy of up to 4 years depending on placement and usage. If you are receiving this error shortly after installing your Motion Sensor Gen 2, this may be related to a firmware issue rather than a low battery within t

errors / warnings

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Motion Sensor Gen 2