‎Cameras | Page 15 | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(108)
SA
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

Please follow the steps below to troubleshoot being unable to livestream.Check the color of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation.Ensure your camera is connected to Wi-Fi.  Make sure that your smartphone or tab

Troubleshoot an Issue

Help Center Article

 • 

Video Doorbell Pro

SA
Can I use the SimpliCam Wired Indoor Camera outdoors?

The SimpliCam Wired Indoor Camera is designed for indoor use. If you're looking to protect the outside of your home with a camera- check out the new SimpliSafe Wireless Outdoor Security Camera!Using the SimpliCam Wired Indoor Camera outdoors may void your warranty.

Features / Settings

Help Center Article

 • 

SimpliCam

Smart Alarm Wireless Indoor Security Camera is Detecting Motion too Late

If your Smart Alarm Wireless Indoor Security Camera is detecting motion too late, there are generally two factors at play: improper placement of the camera, or a weak connection between it and your Wi-Fi network.Troubleshoot the connection between your camera and Wi-Fi networkTo determine whether th

Troubleshoot an Issue

Help Center Article

 • 

Smart Alarm Indoor Camera

Too Many Motion Alerts From the SimpliCam® Wired Indoor Security Camera

The SimpliCam® Wired Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view to determine if it should send you a motion alert.The frequency of motion alerts can be adjusted through your SimpliSafe® Mobil

Troubleshoot an Issue

Help Center Article

 • 

SimpliCam

SA
How Does Intruder Intervention Work During An Alarm?

For alarms where intruder intervention* is triggered, our monitoring agents can view the live stream from your Smart Alarm Wireless Indoor Security Camera.If our agents see someone in the home, they will activate the 2-way audio on the camera and attempt to speak to that person. When doing so, the a

Install / Set Up Help

Help Center Article

 • 

Smart Alarm Indoor Camera

SA
What Is Intruder Intervention?

Intruder intervention is a new way to add advanced protection for your home using the Smart Alarm Wireless Indoor Security Camera with your Pro Plus, Pro, or Core (formerly Fast Protect™) monitoring plan. In the event an alarm is triggered within your home, our monitoring agents are able to view the

Features / Settings

Help Center Article

 • 

Smart Alarm Indoor Camera

SA
What Is The Difference Between Video Verification And Intruder Intervention?

Video Verification gives monitoring agents access to limited recordings of the alarm in the moments that follow the event triggering. These recordings may include critical evidence that can lead to priority dispatch for faster emergency response*. Intruder intervention offers an additional layer of

Features / Settings

Help Center Article

 • 

Smart Alarm Indoor Camera