'Simplisafe system has lost its wifi connection'

@davidsheahen​ I've heard of others encountering this over time, although I believe for different reasons. I've/we've haven't always heard back if it was resolved, or if it was resolved, what was done. However, some I believe did receive an update 4G cellular modem (and/or new Simplisafe base station in some cases), and I believe at least one of them responded it seemed to work, or work better. Although over the long-term, I never heard back from them, or heard back on a definite answer for the others. I personally am not sure how a cellular modem would assist with wifi, however, there may be something, or some kind of conflict, compatibility, update, or other circumstance/conflict, etc. that may affect this.

I ended up with a base station that solved my problem.  See a couple of replies below for that update.

Hope you problem gets resolved.

@davesheahen​ Thanks for sharing. Mine are not random at all. My system is connected to wifi for one hour every other hour. Check this out:
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-18-22 at 6:14 pm
‪Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-18-22 at 8:14 pm
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has regained a WiFi connection on 7-18-22 at 9:14 pm
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-18-22 at 10:14 pm
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has regained a WiFi connection on 7-18-22 at 11:14 pm
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-19-22 at 12:14 am
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has regained a WiFi connection on 7-19-22 at 1:14 am
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-19-22 at 2:14 am
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has regained a WiFi connection on 7-19-22 at 3:14 am
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-19-22 at 4:14 am
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-19-22 at 4:32 am
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has regained a WiFi connection on 7-19-22 at 5:14 am
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-19-22 at 6:14 am
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has regained a WiFi connection on 7-19-22 at 7:14 am
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-19-22 at 8:14 am
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has regained a WiFi connection on 7-19-22 at 9:14 am
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-19-22 at 10:14 am
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has regained a WiFi connection on 7-19-22 at 11:14 am
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-19-22 at 12:14 pm
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has regained a WiFi connection on 7-19-22 at 1:14 pm
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-19-22 at 2:14 pm
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has regained a WiFi connection on 7-19-22 at 3:14 pm
‪Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-19-22 at 4:14 pm
Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has regained a WiFi connection on 7-19-22 at 5:14 pm
‪Your SimpliSafe system, "xxxxxxx Home", at 9999 Street ST has lost its WiFi connection on 7-19-22 at 6:14 pm

@pvsantos999​ If your system is losing its' WiFi connection every hour on the hour, it sounds like there may be a setting on the router that needs further configuration. Our Support Team would be able to troubleshoot this further with you to identify the root cause. You can reach out to them with the details here. 

@coltmaster1​ I agree it's possible. I believe some others even mentioned this previously. This includes when an user was encountering errors, or at least alerts, in regards to wi-fi connectivity, even though the modem should be separate.

The modem should be separate from the cellular modem, that I would know of and would think, right (and from what I can recall previously)?

@Steelick ,

Yes, the WiFi module is on the mainboard. The cell module includes only cell connectivity. That's why we normally troubleshoot the two separately.

@coltmaster1​ OP posted that he's losing Wi-Fi connection. What does that have to do with the cellular carrier?

@davidsheahen​ Great to hear! A replacement would seem to work more than a simple replacement of the SIM card, but then again you never know. I'm glad to hear it's working better, either way. Keep us posted if anything changes! As mentioned, I believe this is one of the things others have done to resolve this (as far as we know and from not hearing of any updates in those cases).

@davesheahen​ did you have to buy the new base station?

@rbutler624 ,

We don't even sell Base Stations on their own! If you need a replacement, we would do it free of charge.