Hi Simplisafe, Reporting a strange issue. Over six hours all of my seven Gen 2 motion sensors stopped responding. From 07:47 to 13:47 UK time. At first the system was switched to OFF mode and within a couple of seconds, l received a notification that the Kitchen and Garage motion sensors had sto

Well I’m not happy - was up this morning in order to leave the house for work at 5.30am and found my keyfob would not disarm the alarm - there’s just no response at all. Tried turning the alarm off via the app, it responds with ‘Device connection problem’. So I tried connecting to the cameras - yes

5 second delay added, or should I say reintroduced to the Outdoor Camera — hooray. Now cars and people simply teleport to the front of my property. Seriously Simplisafe, come-on. We're talking basic testing here for something that should give us confidence in our home security.

Hello, I noticed that there's a firmware update apparently available for my base station, however no matter how I try to update it - both via the app and the keypad, it just hangs and doesn't update. Anyone experienced this and know how to resolve it?

We’re excited to announce that a popular feature request from our Community is now available - Additional User Access! Now you can grant system access to other users without needing to share your account’s login credentials. Users on your account can arm and disarm your system, cancel or