‎Video Doorbell Pro | Page 3 | SimpliSafe Support Home
Skip to main content

Conversation List

Filter by

(28)
Can't Connect Camera to Wi-Fi During Setup

If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below: Your Wi-Fi network must be broadcasting 2.4GHz SimpliSafe® cannot conne

Wi-Fi Troubleshooting

Help Center Article

 • 

Cameras

SA
Can’t Connect Camera to Wi-Fi After Setup

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera. How to Run a Connection Check: Open the SimpliSafe® mobile app Tap on the Came

Wi-Fi Troubleshooting

Help Center Article

 • 

Cameras

S
OhmKat Installation Guide

Overview OhmKat is a 3rd party supplier of Built in Transformer Power Supplies and Wireless Digital Chimes to support the SimpliSafe Video Doorbell pro. The OhmKat Power Supply provides a DIY installation alternative, ensuring the Video Doorbell Pro is accessible to all SimpliSafe customers. It is s

Install / Set Up Help

Help Center Article

 • 

OhmKat

SA
My Doorbell Won't Ring

The Chime Connector is an additional device to make sure enough power is sent to the Video Doorbell Pro. A Chime Connector may be necessary if: The Video Doorbell Pro doesn’t ring your chime, but the livestream video and other features still work. You hear constant buzzing from the mechanical doorbe

Troubleshoot an Issue

Help Center Article

 • 

Video Doorbell Pro

SA
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?

Please follow the steps below to troubleshoot being unable to livestream. Check the colour of your LED. If it’s a solid yellow, it’s likely downloading a firmware update. This often occurs right after initial installation. Ensure your camera is connected to Wi-Fi. Make sure that your smartphone or t

Troubleshoot an Issue

Help Center Article

 • 

Video Doorbell Pro

SA
Video Doorbell Pro Stopped Working

When the Video Doorbell Pro detects motion and begins to record, a steady blue light should appear as a ring around the button. Triggering a motion event is a good first step to determining if the Video Doorbell Pro is responsive and receiving power. If your Video Doorbell Pro has power and is respo

Troubleshoot an Issue

Help Center Article

 • 

Video Doorbell Pro

My Video Doorbell Pro Won't Connect to Wi-Fi During Setup

The Video Doorbell Pro will blink red in any instance where it’s having trouble connecting to Wi-Fi. If you are having trouble connecting your Video Doorbell Pro to Wi-Fi during its initial setup, we recommend making sure that your home network is configured to meet our system requirements. A short

Wi-Fi Troubleshooting

Help Center Article

 • 

Video Doorbell Pro