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Can't Connect Camera to Wi-Fi During Setup

If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements.A short list of requirements can be found below:Your Wi-Fi network must be broadcasting 2.4GHzSimpliSafe® cannot connect

Wi-Fi Troubleshooting

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Cameras

Camera Motion Detection by System Arming State

NOTE: This feature is slowly rolling out to Wireless Outdoor Security Camera as a part of firmware version 1.35. You can check your camera’s firmware version under camera settings within the SimpliSafe® Mobile App.OverviewYou can customise your SimpliSafe® cameras even further by changing the motion

Features / Settings

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Cameras

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Wireless Outdoor Security Camera Won't Hold A Charge

The Wireless Outdoor Security Camera has an expected battery life of 3-6 months; however, its lifespan is dependent on usage and the settings on your Outdoor Camera. You can learn more in this article about preserving the battery life of the Outdoor Camera.If you notice that your Outdoor Camera’s ba

Battery / Power

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Outdoor Cameras

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Can’t Connect Camera to Wi-Fi After Setup

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.How to Run a Connection Check:Open the SimpliSafe® mobile appTap on the Cameras

Wi-Fi Troubleshooting

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Cameras

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Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth.If Your Camera Will Not Connect to Wi-Fi During Initial SetupIf you are having trouble connecting your camera to Wi-Fi during a first-ti

Wi-Fi Troubleshooting

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Cameras

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Outdoor Camera Motion Detection Troubleshooting

If you’re getting too many motion alerts when your camera is set to People Only mode, we recommend trying the following tricks:Change your camera’s motion detection setting to All MotionTurn your camera’s sensitivity down to Medium or LowIf you have Activity Zones set up, adjust them to also block o

Troubleshoot an Issue

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Outdoor Cameras

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Advanced Security and Sophisticated Features with the Wireless Outdoor Security Camera

Live Video and RecordingKeep watch on your home 24/7 with live video monitoring and motion-activated recording*. You’ll never miss a thing with high-definition video up to 1080p with sound, and a 140-degree field of view.*Available on select monitoring plans with recordingTwo-Way AudioTalk to visito

Install / Set Up Help

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Outdoor Cameras