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What Does "Invalid Base Station Serial" Mean?

When adding a Base Station to your system, you may run into an “Invalid Base Station Serial” error message in the SimpliSafe® Mobile App. This could be due to one of two reasons:The Base Station’s serial number was entered incorrectly while setting up your systemYou are completing a Base Station rep

Errors / Warnings

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Why is my Base Station Pulsing Red?

The Base Station can pulse red for two different reasons. Depending on the length of the pulse or the timing between it, it can mean different things.Slow Pulse, with 8-10 seconds between each pulseThis indicates that there is a minor system error, such as radio interference. You can check the Keypa

LED / Lights

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No Link to Dispatcher Warning

Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication. 

Errors / Warnings

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Base Station

What is the Trouble Signal (three-tone warning sound), and how do I resolve it?

With the new Base Station firmware update 2.10, we’ve introduced a new way to make sure your system is in good shape with Trouble Signals. Trouble Signals are a three-tone warning sound that will emit from your Base Station, accompanied by a flashing yellow light, also known as the Trouble Light. Wh

Troubleshoot an Issue

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Can't Connect Base Station to Wi-Fi During Setup

If you are having trouble connecting your system to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements.A short list of requirements can be found below:Your Wi-Fi network must be broadcasting 2.4GHzSimpliSafe® cannot connect

Wi-Fi Troubleshooting

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Base Station

How SimpliSafe® Products Communicate

SimpliSafe® products use varying methods of communication to talk to the Base Station and even your network. Below is a breakdown of the communication methods, and which SimpliSafe® products use that method.Radio Frequency (RF)The Base Station uses a dedicated radio signal to communicate with certai

Install / Set Up Help

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Gen 3 SimpliSafe® Overview

A powerful home security system built for the unexpectedThe Gen 3 SimpliSafe® system is our upgraded DIY security system and the only system sold in the UK, with features added to provide homeowners peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than double

Install / Set Up Help

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