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During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.Using the SimpliSafe® Mobile App:Open the SimpliSafe® M
Help Center Article
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There may be a point where you will need to transfer your system and service to a new or different Base Station, such as replacing a faulty Base Station or transferring to a new Base Station when you move or upgrade your system.
Install / Set Up Help
Base Station
You will likely never need to replace your Base Station's batteries as they are rechargeable and meant to last. However, if you need to replace your Base Station batteries for any reason, please call us to receive replacement batteries.
Battery / Power
If there is a technical issue with the batteries, or if the Base Station is having trouble keeping them charged, you may receive a Keypad warning or Base Station announcement to notify you of the problem.
Troubleshoot an Issue
The Base Station is the brains and primary siren of your system. It communicates with all of your devices and sends us your alarm signals if you have activated alarm monitoring service.
Your Base Station is programmed to display a variety of colors based off the system status. Learn more about what those lights mean in this guide.
LED / Lights
If you are having trouble connecting your system to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements.A short list of requirements can be found below:Your Wi-Fi network must be broadcasting 2.4GHzSimpliSafe® cannot connect
Wi-Fi Troubleshooting
