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Base Station Battery Failure

If there is a technical issue with the batteries, or if the Base Station is having trouble keeping them charged, you may receive a Keypad warning or Base Station announcement to notify you of the problem.

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Where Should I Place My Base Station?

The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood).The following floorplan illustrates the recommended plac

Install / Set Up Help

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Base Station Light Won't Turn Off

The Base Station will display different LED light colours to give you important information about your system at a glance.If you do not want your Base Station’s light on, you can turn it off using either the SimpliSafe® Mobile App or Keypad.Using the SimpliSafe® Mobile AppOpen the SimpliSafe® Mobile

Features / Settings

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Sensor Not Responding For Multiple Sensors

If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed.We recommend that you place your Base Station in a centrally-located area within your home or busines

Errors / Warnings

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How to Change the Base Station Siren Duration

This setting adjusts the length of time that your Base Station (and Auxiliary Siren) will sound in the event of an alarm. The default for this setting is 4 minutes, but it can be set anywhere between 30 seconds and 8 minutes through the SimpliSafe® Mobile App, Keypad or Web App.SimpliSafe® Mobile Ap

Features / Settings

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No White Light During Initial Base Station Setup

Once the battery tab is removed from the Base Station, you should see the white searchlight come on to indicate the device has power. In the event that you are not seeing a white light, resetting the Base Station should get things working again.Before Getting StartedYou’ll need to have a Phillips he

LED / Lights

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How To Change The Base Station's Siren Volume

The Base Station’s siren has four volume settings: Off, Low, Medium, and High, and by default it is set to High. You can change the siren’s volume using the SimpliSafe® Mobile App, Web App, or Keypad by taking the following steps:SimpliSafe® Mobile App:Navigate to the “My System” gear on the bottom

Features / Settings

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Base Station