Smart Lock Not Responding

mines doing the same thing.. I want the system to lock and unlock my door.. i guess ill call them.

@steve_c8ba0f​ Are the Smart Lock's batteries low? If they are, that can prevent the Smart Lock from being able to lock/unlock through the app. To replace the Smart Lock's battery, take the following steps:

1. Slide the battery cover (the oval portion on the Smart Lock labeled “SimpliSafe”) off the device by pulling it down. This will expose the Smart Lock’s batteries and allow you to replace them.
2. After replacing the batteries, put the battery cover back on and slide it up until it clicks into place.

@danlecroy​ you’re a life saver! I was ready to rip this thing off the door and stomp on it after it did it numerous times. It seems to be working now. Thank you!

@saraheileen27​ thanks for reporting. Where are you seeing that error message? Is it on your Keypad?

And do you remember the last time that you updated the Smart Lock firmware? That's a different process that uses the SimpliSafe app, rather than through your Keypad.

Thank you for the response!

It is on my key pad, my base station says it every time I change the house alarm mode, as well as in the app. As stated in my original post, I did check firmware, but just to be safe I just checked again in the app prior to this message and it is up to date. 

@davey_d​

Thank you for the response!

It is on my key pad, my base station says it every time I change the house alarm mode, as well as in the app. As stated in my original post, I did check firmware, but just to be safe I just checked again in the app prior to this message and it is up to date

@saraheileen27 

Removed my lengthy comment earlier. But I had the same issue, but finally found this...

https://support.simplisafe.com/articles/smart-lock/smart-lock-reset-guide/63449325013ba90af0bce76e

Removing and resetting the door lock in this specific way fixed my issue.

Still strange this happened when the newest update came out. Hope it helps you

@saraheileen27​ As RageChan mentioned, resetting your Smart Lock should help to clear the "not responding" error message you see and allow you to recalibrate it.