‎saraheileen27 | SimpliSafe Support Home

saraheileen27

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September 1st, 2023

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saraheileen27
liked 's reply

2 years ago

@saraheileen27​ As RageChan mentioned, resetting your Smart Lock should help to clear the "not responding" error message you see and allow you to recalibrate it.

saraheileen27
liked 's reply

2 years ago

@saraheileen27 Removed my lengthy comment earlier. But I had the same issue, but finally found this... https://support.simplisafe.com/articles/smart-lock/smart-lock-reset-guide/63449325013ba90af0bce76e Removing and resetting the door lock in this

saraheileen27
replied to a comment on 's post

2 years ago

I have a Smart Lock on a door that says "Smart Lock not responding" every time I arm/disarm the system. The exterior key pad still works to lock/unlock the door, but the app will not unlock the door and unlocking the door does not disarm the alarm (Meaning every time we enter through this door the a

@davey_d​ Thank you for the response! It is on my key pad, my base station says it every time I change the house alarm mode, as well as in the app. As stated in my original post, I did check firmware, but just to be safe I just checked again in the a

saraheileen27
replied to a comment on 's post

2 years ago

I have a Smart Lock on a door that says "Smart Lock not responding" every time I arm/disarm the system. The exterior key pad still works to lock/unlock the door, but the app will not unlock the door and unlocking the door does not disarm the alarm (Meaning every time we enter through this door the a

Thank you for the response! It is on my key pad, my base station says it every time I change the house alarm mode, as well as in the app. As stated in my original post, I did check firmware, but just to be safe I just checked again in the app prior t

saraheileen27
followed 's post

2 years ago

I have a Smart Lock on a door that says "Smart Lock not responding" every time I arm/disarm the system. The exterior key pad still works to lock/unlock the door, but the app will not unlock the door and unlocking the door does not disarm the alarm (Meaning every time we enter through this door the a

saraheileen27
commented on 's post

2 years ago

I have a Smart Lock on a door that says "Smart Lock not responding" every time I arm/disarm the system. The exterior key pad still works to lock/unlock the door, but the app will not unlock the door and unlocking the door does not disarm the alarm (Meaning every time we enter through this door the a

Mine is doing the same thing, both locks have new batteries, most recent app and system updates, as well as neither are allowing my to calibrate. Even with the base station less than 10ft away from the lock and keypad it is saying base station out of

saraheileen27
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September 1, 2023