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NOTE: This feature is slowly rolling out to Wireless Outdoor Security Camera as a part of firmware version 1.35. You can check your camera’s firmware version under camera settings within the SimpliSafe® Mobile App.OverviewYou can customize your SimpliSafe® cameras even further by changing the motion
Features / Settings
Help Center Article
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Cameras
The Smart Alarm Wireless Indoor Security Camera has a rechargeable battery, that should last up to 3 months depending on placement and usage. The battery may take up to 6 hours to fully charge on a 5V, 7.5W USB power adapter with a 1.5A of current. You will know the battery is fully charged when the
Battery / Power
Smart Alarm Indoor Camera
The CO Detector takes three (3) Energizer AA "UItimate Lithium" 1.5V batteries and has a life expectancy of 3-5 years depending on placement and usage. To change your CO Detector batteries, twist counter-clockwise to remove the device from its' bracket. Avoid pressing the test button while removing
CO Detector
OverviewAlarm Screen is an optimized, in-app alarm handling experience. With critical alarm information consolidated on a single screen - you can feel more confident in your choice of canceling an alarm or requesting emergency dispatch through Alarm Screen.The alarm screen feature is an updated vers
Customize your Settings
App Support
App Requirements:The SimpliSafe® system can be set up using your Keypad, however, our cameras will require using the SimpliSafe® Mobile App on a compatible Android or iOS device. The SimpliSafe® Mobile App is currently compatible with:Android 11 and aboveiOS 16.0 and aboveNetwork Requirements:Out of
Troubleshoot an Issue
Install / Set Up Help
Our expert monitoring agents are trained to understand the difference between a visitor and a potential intruder - monitoring for any unknown persons when a motion event occurs. Where permitted, agents can also use automatic face matching during an event to avoid false interventions.You can create f
Outdoor Camera Series 2
Familiar faces help professional monitoring agents determine who should be allowed on your property. For example, you may want to create a familiar face for an in-law, a neighbor, or a dog walker. Our expert monitoring agents are trained to use familiar faces to identify a match when the system is a
Familiar faces are a way for professional monitoring agents to know who should be allowed on your property. For example, you may want to create a familiar face for an in-law, a neighbor, or maybe a dog walker. Our expert monitoring agents are trained to use familiar faces to identify a match when th
The status light located on the front of your Outdoor Security Camera Series 2 indicates key information about your camera. At a glance, it can tell you if the camera is recording, isn’t connected to Wi-Fi, or if agent intervention is occurring when enrolled in SimpliSafe® Active Guard Outdoor Prote
LED / Lights
If you see a notification in the SimpliSafe® Mobile App that your Smart Lock Series 2 is offline, you will need to change its batteries. The Smart Lock is powered by four (4) AA Alkaline batteries with the PIN Pad taking two (2) CR2450 Lithium Batteries. The batteries within the Smart Lock and PIN P
Errors / Warnings
Smart Lock Series 2
You can configure your Motion Sensor to detect motion in any system arming state (Off, Home, Away). Depending on how your Motion Sensor is set up, either the entry countdown will begin or the alarm will immediately sound should Instant Trigger be enabled. How the Motion Sensors Respond When Using En
Motion Sensors
If your Outdoor Security Camera Series 2 is enrolled in SimpliSafe® Active Guard Outdoor Protection, some settings will have a “Locked” icon next to them under Camera Settings within the SimpliSafe® Mobile App. This is due to the fact these settings are needed for agent intervention during person on
Some iOS (Apple) users may not see the option to enable Critical Alerts within the SimpliSafe® Mobile App. You can turn on Critical Alerts by taking the following steps:Make sure you have the latest version of the SimpliSafe® mobile app on your device.In the mobile app, navigate to the “My System” g
From the moment we developed intruder intervention, ensuring our customers’ privacy remains secure has been a top priority. We’ve taken several steps in this regard.Monitoring agents do not have access to live camera streams outside of alarm events. Temporary access is only granted when an alarm sig
The Video Doorbell Pro chimes through the Base Station, which has four different volume settings: Off, Low, Medium, and High, with Medium as the default setting. To change the volume of your Video Doorbell Pro’s chime, take the following steps in the SimpliSafe® Mobile App:Navigate to the “Cameras”
Video Doorbell Pro
Recycling should be easy, but when it comes time to dispose of electronics, it may be hard to know how to do it properly. When you need to discard any of your SimpliSafe® products, we recommend keeping it simple and bringing them to your local e-recycling facility. Your municipality may have specifi
Orders & Warranty
What It MeansIf you see a Camera Connection Dropped error on your Outdoor Camera, it’s likely either due to a low or dead battery, or the camera is unable to connect to Wi-Fi. Please note that SimpliSafe systems and cameras require 2.4GHz Wi-Fi networks. How To Fix ItRemove the battery from your cam
Outdoor Camera
If you find that your Outdoor Security Camera Series 2 is detecting motion and you’re receiving too many notifications or alerts, there are some recommended placement and settings changes you can make to reduce the number of notifications.Adjust the Placement of the CameraIf your Outdoor Camera Seri
If you have enabled text alerts for your SimpliSafe® system, you may need to re-verify your phone number from time to time to continue receiving texts. Why Do I Need to Re-Verify My Phone Number?There are a couple of reasons why you may need to re-verify your phone number:We were unable to deliver a
Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test ModeDisarm your system
Smoke & CO Detector
