Our expert monitoring agents are trained to understand the difference between a visitor and a potential intruder - monitoring for any unknown persons when a motion event occurs. Where permitted, agents can also use automatic face matching during an event to avoid false interventions.

You can create familiar faces for people you know within the SimpliSafe® Mobile App. After obtaining the individual's consent, you may tap and hold on to the thumbnail labeled “Face” within an event on your timeline to create a new familiar face or add the image to an existing one. It’s important to note that if you are creating a familiar face for a minor, you must have consent from their parent or guardian before proceeding.

Creating more familiar faces will help our agents distinguish between known and unknown visitors, and reduce false alarms or excess notifications to the Primary Contact.