Entry Sensor Parts

@davey_d​ I called their customer support, and to be clear: they will only do this if you're signed up with a paid plan.

I got ahold of some used equipment and needed new mounting brackets for the sensor magnets, and I can't see anywhere to even buy them without buying all-new sensors (about $225 in my case). I was excited to start with the DIY security system and upgrade to a paid plan later if I liked it. But since they're kneecapping me over mounting brackets and trying to use that as leverage to force me into buying, I'll just throw this away and try my luck with Ring or another competitor. A company that will withhold cheap plastic brackets unless you sign up for a paid plan is not worth getting involved with.

To anyone considering SimpliSafe: be warned.

@alexl​ for what it's worth, the mounting bracket for the magnet is there to make future removal easier, and enable screw mounting if you wish. You could absolutely just stick them in place with strips of 3M Command Adhesive, and they will work the same.

I modeled and printed my own: https://www.thingiverse.com/thing:6779111

@stonedretti​, you can! Our Support team can send some to you. 

@jkbiz1​ 

I copied my Q into the SimpliSafe Chat and they resolved it live. They were incredibly helpful, professional, and articulate. I'm impressed across the board.

@franks_lee​ In general, support is pretty good, but like any organization, there are newbies that need more training, or, those that winged it and been there awhile, but need more training. The responsible party: Simplisafe and the immediate supervisor and/or manager. If you got the name of the agent, or SS, you know who frans_lee is so you can listen to the call or read the chat, this and all like this should be addressed.

Now, franks_lee, if you are still with me, my apologies for putting you 2nd, 3M variety pack or, specifically the entry sensor, item#17024ES.  Note, I like buying the variety pack so I can tackle keypads, motions and everything inbetween.  See photos below too. (Added tips: for uneven wall corners, highly recommend 3M Velco strips. They are thicker and really secure sensors in the corner of rooms.  Also, larger strips can be easily cut to the size you need.

@chambersmatt​ Do you need a power cord for one of your SimpliSafe devices? If you contact our Support team, they'll be able to send one over to you.

I'm disappointed that they won't provide these cheap plastic mounts. If you have a 3D printer though, I modeled them and printed my own, which works fine: https://www.thingiverse.com/thing:6779111

@dwehlp0758 You can try SS support, either by calling or chat, or, Amazon and Etsy may have a solution for you. Please post your outcome here if you get a chance.

@dwehlp0758 Good afternoon! If you contact our Support team, they can assist you with obtaining new brackets.