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Incomplete Recordings for Cameras

Incomplete camera recordings can often be a symptom of an underlying network connectivity issue. To rule out any temporary connectivity issues, we recommend rebooting your router - especially if it’s been a while since you’ve done this. To reboot your router, simply unplug it from power for 30-60 se

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Cameras

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Video Doorbell Pro Installation Guide

OverviewThe Video Doorbell Pro integrates seamlessly with your SimpliSafe® system, allowing you to see visitors and interact with them through its live streaming and two-way audio features, without needing to be home. If you are subscribed to either our Pro Plus, Pro, Core (formerly Fast Protect™),

Install / Set Up Help

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Video Doorbell Pro

Video Doorbell Pro Requirements

The Video Doorbell Pro is designed to replace an existing wired doorbell with a mechanical chime. If your home does not have a wired doorbell, you will need to install wiring first in order to use the Video Doorbell Pro.Below is a list of what is needed to install Video Doorbell Pro within your home

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Video Doorbell Pro

How to Reset the Video Doorbell Pro

If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device. Performing a Soft ResetPerforming a soft reset on the Video Doorbell Pro can help clear it from an unresponsive state. It will also test that the device ha

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Video Doorbell Pro

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Video Doorbell Pro LED Usage Status Light Colors

The Video Doorbell Pro's camera LED status light behaves differently during installation and daily use. This can be configured in settings. ​To learn more about the LED status light’s behaviors during installation, please visit here.The lights listed below are the only colors that the doorbell

LED / Lights

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Video Doorbell Pro

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Video Doorbell Pro LED System Status Light Colors During Setup

The doorbell camera’s LED status light behaves differently during installation and daily use. The lights listed below are the only colors that the camera will display. If you are seeing a color that is not listed try changing the lighting in the room, as this can affect the look of the colored light

LED / Lights

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Video Doorbell Pro

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Too Many Motion Alerts From Video Doorbell Pro

The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed.The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Web App Setti

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Video Doorbell Pro