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How to Reset the Video Doorbell Pro

If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device. Performing a Soft Reset Performing a soft reset on the Video Doorbell Pro can help clear it from an unresponsive state. It will also test that the device h

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Video Doorbell Pro LED Usage Status Light Colours

The Video Doorbell Pro's camera LED status light behaves differently during installation and daily use. This can be configured in settings. ​ To learn more about the LED status light’s behaviors during installation, please visit here. The lights listed below are the only colours that the doorbell wi

LED / Lights

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Video Doorbell Pro LED System Status Light Colour's During Setup

The doorbell camera’s LED status light behaves differently during installation and daily use. The lights listed below are the only colours that the camera will display. If you are seeing a colour that is not listed try changing the lighting in the room, as this can affect the look of the coloured li

LED / Lights

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Too Many Motion Alerts From Video Doorbell Pro

The Video Doorbell Pro is equipped with a PIR sensor that allows it to detect contrasting changes in the scenery, while using AI to process the images to determine if a motion alert is needed. The amount of motion alerts you receive can be adjusted through the SimpliSafe® Mobile App and Web App Sett

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My Video Doorbell Pro Stopped Connecting to Wi-Fi After Setup

The Video Doorbell Pro will have a blinking red light when it is not connected to your Wi-Fi network. If you had successfully setup your Video Doorbell Pro before and it is now experiencing issues connecting to your network, we recommend checking your Wi-Fi network to ensure it’s transmitting a 2.4G

Wi-Fi Troubleshooting

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OhmKat Power Supply Troubleshooting

Overview All OhmKats feature a patented OTPT (One Touch Power Test) technology that allows you to self test them for their full operational capability. Troubleshooting While the Ohmkat Power Supply is plugged in, an Amber light will illuminate on the adaptor to indicate power. Remove the OhmKat wire

Errors / Warnings

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Video Doorbell Pro Notifications

The Video Doorbell Pro sends you two different types of notifications. You will receive a Doorbell Press notification when someone presses the button on your doorbell, and a Motion Detection notification when the camera registers motion. Customising Motion Detection Notifications The Motion Detectio

Features / Settings

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Video Doorbell Pro