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Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

Wi-Fi Troubleshooting

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Cameras

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What does “Unable to Stream Video” mean?

What it Means An "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as possible. You

Errors / Warnings

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Cameras

How to Reorder Cameras in the SimpliSafe® App

An exciting feature of the SimpliSafe® App is the ability to reorder your list of cameras in the Cameras tab in the app*. This is helpful if you want to see your cameras in alphabetical order, or organized in any specific way. To Reorder Your Cameras in the SimpliSafe® App: Open the SimpliSafe® App

Features / Settings

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Outdoor Cameras

Activity Zones for Cameras

Activity Zones are a great way to limit the number of motion detection alerts you receive from your camera inside and outside of your home. You’ll simply tap on the squares within your Motion Detection settings to exclude zones from triggering a motion event. Supported Cameras The following cameras

Features / Settings

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Cameras

How to Reset the Video Doorbell Pro

If you run into an issue with your Video Doorbell Pro that cannot be resolved through normal troubleshooting, you may need to reset* the device. A reset refreshes the camera's connection to the Base Station and clears out errors that may prevent it from working correctly. *The Video Doorbell Pro can

Troubleshoot an Issue

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Video Doorbell Pro

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Video Doorbell Pro Stopped Working

When the Video Doorbell Pro detects motion and begins to record, a steady blue light should appear as a ring around the button. Triggering a motion event is a good first step to determining if the Video Doorbell Pro is responsive and receiving power. If your Video Doorbell Pro has power and is respo

Troubleshoot an Issue

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Video Doorbell Pro

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Can't Initiate Live Stream From Within the SimpliSafe® App

If you are unable to initiate a live stream from within the SimpliSafe® Mobile App or Online Account, there are a few steps you can take to try and get things running again. Using the Connection Check Tool The Connection Check Tool for Cameras is a great way to better understand your signal strength

Troubleshoot an Issue

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Cameras