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Preventing False Alarms From the Smoke & Carbon Monoxide Detector

Our Smoke & CO Detector uses photoelectric sensors, meaning it detects smoke through the distortion of a light beam inside the detector. Photoelectric smoke detectors will detect smoke faster than other detector types but can occasionally result in a false alarm. False alarms often occur when th

Features / Settings

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Smoke & CO Detector

How Does the Smoke & Carbon Monoxide Detector Respond During an Alarm

When the Smoke & Carbon Monoxide Detector detects particulate consistent with smoke or carbon monoxide, it will sound the alarm to notify you of the potential hazard.After the alarm has sounded, two things will happen at once, depending on your monitoring plan. The Primary Contact(s) of that loc

Install / Set Up Help

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Smoke & CO Detector

How Does the Smoke Detector Respond During an Alarm

When the Smoke Detector detects particulate consistent with smoke, it will sound the alarm to notify you of the potential hazard.After the alarm has sounded, two things will happen at once, depending on your monitoring plan. The first Primary Contact(s) of that location will receive an Alarm Text, a

Install / Set Up Help

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Smoke Detectors

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CO Detector LED Status Light Colors

The Carbon Monoxide Detector has several light states that reflect the status of the device and its detection of CO within your home. This guide will highlight the various indicators and their meanings.LightSoundDescriptionFlashing Green LightNo SoundGreen LED flashes once every 60 seconds, which me

LED / Lights

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CO Detector

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.Using the SimpliSafe® Mobile App:Open the SimpliSafe® M

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Product Support

Tamper Detected Error

You may encounter a constant yellow light that is not accompanied by a chirp on your Smoke Detector, CO Detector, or Smoke & CO Detector, accompanied by the app error “Tamper Detected”. This is an indication that the Smoke and/or CO Detector is not fully attached to its bracket, and needs to be

Troubleshoot an Issue

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Smoke & CO Detector

Malfunction Error

If you see a “Malfunctioned” error for your Smoke Detector, Carbon Monoxide Detector, or Smoke & Carbon Monoxide Detector, that means that the device should be replaced as soon as possible. If your device is still within warranty, please contact our Support team to receive a replacement.

Errors / Warnings

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Smoke & CO Detector