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How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App.Using the SimpliSafe® Mobile App:Open the SimpliSafe® M

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Product Support

Tampering Detected Error

You may encounter a constant yellow light that is not accompanied by a chirp on your Smoke Detector, accompanied by the app error “Tampering Detected”. This is an indication that the Smoke is not fully attached to its bracket, and needs to be adjusted within its bracket to clear the error.When placi

Troubleshoot an Issue

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Smoke Detectors

What is the Constant Yellow Light on the Smoke Detector?

The Smoke Detector features a Tamper Switch, to make sure that the device is properly secured into its mounting bracket.It’s a small button on the back of the unit that is normally held down by part of the mounting bracket. When it is not held down properly, you will get a warning signal:Smoke Detec

LED / Lights

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Smoke Detectors