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Can’t Connect Camera to Wi-Fi After Setup

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera. How to Run a Connection Check: Open the SimpliSafe® mobile app Tap on the Came

Wi-Fi Troubleshooting

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Cameras

Outdoor Security Camera Series 2 LED Status Light Colors

The status light located on the front of your Outdoor Security Camera Series 2 indicates key information about your camera. At a glance, it can tell you if the camera is recording or isn’t connected to Wi-Fi. The chart below shows which colors you can see on your Outdoor Camera Series 2 and what the

LED / Lights

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Outdoor Camera Series 2 UK

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Why does my camera keep losing its Wi-Fi connection?

There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial Setup If you are having trouble connecting your camera to Wi-Fi during a first-

Wi-Fi Troubleshooting

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Cameras

Delayed Live Streaming for the Wireless Outdoor Security Camera

Live stream delays can occur for a variety of reasons, most commonly stemming due to the camera’s “deep sleep” state it enters when not in use. When a live stream is initiated, the camera must first wake up and then connect to Wi-Fi to start the stream. This process can take up to 10 seconds. If you

Wi-Fi Troubleshooting

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Outdoor Cameras

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What does “Unable to Stream Video” mean?

What it Means An "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as possible. You

Errors / Warnings

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Cameras

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Outdoor Camera Motion Detection Troubleshooting

If you’re getting too many motion alerts when your camera is set to People Only mode, we recommend trying the following tricks: Change your camera’s motion detection setting to All Motion Turn your camera’s sensitivity down to Medium or Low If you have Activity Zones set up, adjust them to also bloc

Troubleshoot an Issue

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Outdoor Cameras

Too Many Motion Alerts From the Outdoor Security Camera Series 2

If you find that your Outdoor Security Camera Series 2 is detecting motion and you’re receiving too many notifications or alerts, there are some recommended placement and settings changes you can make to reduce the number of notifications. Adjust the Placement of the Camera If your Outdoor Camera Se

Troubleshoot an Issue

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Outdoor Camera Series 2 UK