Product Support
Getting Started
Using Your System
Account & Billing
Community
Login
All
An exciting feature of the SimpliSafe® App is the ability to reorder your list of cameras in the Cameras tab in the app*. This is helpful if you want to see your cameras in alphabetical order, or organized in any specific way. Please note: this feature is currently rolling out to iOS users only. It
Features / Settings
Help Center Article
•
Outdoor Cameras
The Outdoor Security Camera Series 2 is a battery-operated security camera that boasts AI-powered motion detection to help identify potential threats outside your home.
Install / Set Up Help
Why does this error happen?This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. This tends to occur when a camera is purchased second-hand. T
Errors / Warnings
Cameras
If your Solar Panel was purchased prior to October 2024 and has a circular mount on the backside of it, this article is for you! If your Solar Panel has a permanent mount that is separate from the Solar Panel body, please visit our Installation Guide for the Solar Panel with Permanent Mount for sepa
What is it?When in lowlight settings, your camera may pick up ghost-like "orbs" while recording. Don't worry—there's nothing supernatural going on. These orbs are called backscatter, or near-camera reflection. Backscatter happens when dust, water droplets, or other particles are
Troubleshoot an Issue
A "No Video" error means that, while recording, the camera disconnected from SimpliSafe and the video was not able to be saved. This might mean the loss of an entire recording or it might mean a loss of only a portion of the recording after the connection was lost. Unfortunately, we are no
There are two main reasons that a camera may lose its Wi-Fi connection. It may be installed too far from your Wi-Fi router, or it may not have sufficient bandwidth. If Your Camera Will Not Connect to Wi-Fi During Initial SetupIf you are having trouble connecting your camera to Wi-Fi during a first-t
Wi-Fi Troubleshooting
