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What is Two-Way Audio?Two-Way Audio is a feature that works on all SimpliSafe® Cameras. While using the SimpliSafe® Mobile App, Two-Way Audio allows you to hear audio from your camera and speak through it while viewing live streams.How to Turn On Two-Way AudioTo enable Two-Way Audio, you’ll need to
Features / Settings
Help Center Article
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Cameras
Two-Way Audio is a great feature to have and use with our cameras, and can help deter potential intruders or bad actors. If you find your Two-Way Audio isn’t working, there are a few steps you can take to troubleshoot it.Please keep in mind that Two-Way Audio works differently for some cameras when
Errors / Warnings
OverviewNight Vision is a feature that allows the camera to use infrared technology to see in low-light conditions. This setting is especially helpful for capturing camera footage at night, or if your camera is located in a low-light setting such as a basement or darkened room.Supported CamerasOutdo
If you are unable to initiate a live stream from within the SimpliSafe® Mobile App or Online Account, there are a few steps you can take to try and get things running again. Using the Connection Check ToolThe Connection Check Tool for Cameras is a great way to better understand your signal strength
Troubleshoot an Issue
Activity Zones are a great way to limit the number of motion detection alerts you receive from your camera inside and outside of your home. You’ll simply tap on the squares within your Motion Detection settings to exclude zones from triggering a motion event.Supported CamerasThe following cameras su
OverviewYou can customize your SimpliSafe® cameras even further by changing the motion detection to coincide with your system’s arming state. This means you can now adjust when your camera records as it is directly tied to your system’s arming state. For example, if you don’t want your camera to rec
OverviewThe app error “Camera Disconnected” can happen for several reasons, including if you’ve changed your Wi-Fi recently or if the camera battery has been replaced. The following article will walk you through a few troubleshooting scenarios to help get your camera back up and running. Use the col
