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Two-Way Audio Not Working for the Outdoor Security Camera Series 2

The Outdoor Security Camera Series 2 has two-way audio that allows you to speak through the camera with a simple tap of the speaker button. Holding down the Outdoor Camera speaker button will not allow two-way audio to work properly.To test that two-way audio is working, you should stand far away fr

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Outdoor Cameras

Outdoor Security Camera Series 2 Flashing Yellow During Setup

A flashing yellow light during the setup of your Outdoor Security Camera Series 2 indicates that the camera has successfully connected to Wi-Fi, but is having trouble reaching the SimpliSafe® servers.This issue can occur for a variety of reasons, such as:A firewall setting on your router is blocking

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Outdoor Cameras

Too Many Motion Alerts From the Outdoor Security Camera Series 2

If you find that your Outdoor Security Camera Series 2 is detecting motion and you’re receiving too many notifications or alerts, there are some recommended placement and settings changes you can make to reduce the number of notifications.Adjust the Placement of the CameraIf your Outdoor Camera Seri

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Outdoor Cameras

How to Reset the Outdoor Security Camera Series 2

If your Outdoor Security Camera Series 2 ever encounters an error that can’t be fixed through normal troubleshooting, performing a factory reset* of the camera may be necessary.To factory reset your Outdoor Camera:Ensure the camera is within 30 feet of the Base StationLocate the pairing button on th

Install / Set Up Help

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Outdoor Cameras

Outdoor Camera Mount Feels Loose or Not Sturdy

When installing your Outdoor Camera, it’s important to ensure that you twist the mounting dome onto the mounting plate until you hear an audible “click”. Continue to twist clockwise by hand until there is an audible “click”. When done properly, the mount will feel stable and secure; it will also req

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Outdoor Cameras

Maximizing the Battery Life of the Outdoor Security Camera Series 2

The Outdoor Security Camera Series 2 has a battery life of up to 3 months, depending on settings and usage. To help maximize the life of the camera’s battery, we recommend making the following adjustments to its settings and location.Camera LocationYour camera is activated by a motion sensor for acc

Battery / Power

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Outdoor Cameras