Conversation List

(25)
Low Battery Warning for Motion Sensor Gen 2

The Motion Sensor Gen 2 takes a single CR-123A Lithium 3V battery and has a life expectancy of up to 4 years depending on placement and usage. If you are receiving this error shortly after installing your Motion Sensor Gen 2, this may be related to a firmware issue rather than a low battery within t

errors / warnings

Help Center Article

 • 

Motion Sensor Gen 2

S
What's the difference between Entry Delay, Exit Delay, and Instant Trigger?

Your Entry-, Motion-, and Glassbreak Sensors come equipped with several modes that can help you with arming your system, disarming it, and triggering an alarm event the moment the sensor is triggered. Below you can learn more about what each mode does and how it impacts the usage of your system. Scr

customize your settings

Help Center Article

 • 

Using Your System

Motion Sensor Gen 2 Not Responding

If your Motion Sensor Gen 2 reports a ‘Not Responding’ error through the SimpliSafe® Mobile App, there are 3 quick steps you can take to resolve this. The following article will walk you through the steps needed to solve the issue and clear the error from your app. Step 1: Updating Your Base Station

errors / warnings

Help Center Article

 • 

Motion Sensor Gen 2

Using Motion Sensors with Pets

Pets are such an important part of your family, so we understand that you’d want to keep them safe and secure when you’re away from home. When using a Motion Sensor, you’ll want to make sure that you position it correctly and adjust settings (as needed) to account for their weight and body heat. The

features / settings

Help Center Article

 • 

Motion Sensors

Motion Sensor Gen 2 Offline

If your Motion Sensor Gen 2 is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Motion Sensor Gen 2 takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 4 years depending on placement and u

errors / warnings

Help Center Article

 • 

Motion Sensor Gen 2

Motion Sensor Gen 1 Offline

If your Motion Sensor is showing as offline on the SimpliSafe® Mobile App, this is an indicator that the battery within the device needs to be replaced. The Motion Sensor takes a single (1) CR-123A Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To rep

errors / warnings

Help Center Article

 • 

Motion Sensor Gen 1

Motion Sensor Gen 2 Settings & Customizations

The Motion Sensor Gen 2 can be customized to fit your home's needs through the settings menu. There, you can adjust which armed states your Motion Sensor will trigger an alarm in, and enable Instant Trigger. By default, the Motion Sensor will only trigger an alarm when your system is armed in Away M

features / settings

Help Center Article

 • 

Motion Sensor Gen 2