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Sensor Name Announcement* (formerly Entry Sensor Alert) enables your Base Station to announce the Entry Sensor by name whenever it is opened. For example, if you open the front door you might hear your Base Station reply with “Front Door Entry Sensor open” instead of the usual chime. This feature is
Features / Settings
Help Center Article
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Entry Sensor
What are Secret Alerts? Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of
Sensors
If your Entry Sensor is showing as open, despite doors or windows being closed, one of two things may be contributing to the issue.
Troubleshoot an Issue
Installing SimpliSafe® sensors takes less than a minute! In most cases, sensors can be mounted on walls by using the adhesive strips on the back of each device. However, there are some situations where the sensor may not adhere to the wall effectively, like: Brick surfaces: the surface can be rough
Install / Set Up Help
Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disarm your syste
If you are seeing the error “Sensor Not Responding” for multiple sensors throughout your home, this may indicate an underlying issue with the placement of the Base Station that needs to be addressed. We recommend that you place your Base Station in a centrally-located area within your home or busine
Errors / Warnings
Base Station
The Entry Sensor takes one (1) CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Entry Sensor battery, slide the sensor up and off its bracket. Then replace the lithium battery and slide the sensor back onto its bracket. If your se
Battery / Power
