Low Battery Notification for the Entry Sensor Won't Clear

1. Disarm your system by pressing OFF on the Keypad

2. Press the Menu button on your Keypad

3. Enter your Master PIN

4. Scroll until Test Mode is highlighted

5. Press on the right side of the screen to Test Mode

You’ll know you are in Test Mode when you see a circle on the Keypad appear with the text, “Test each device by pressing its button”.

Note: If you subscribe to monitoring, you will receive a robo call from the monitoring center asking you to confirm you placed your system into Test Mode. If you do not answer - no worries! A voicemail will be left to alert you to the system test, and it will not result in a request for dispatch.

To test your Entry Sensor, open and close protected doors and windows. The Base Station will announce “Entry Sensor” if the test was successful. 

You can also press the button on the top of the Entry Sensor to test the sensor’s functionality. This will also result in the Base Station announcing, “Entry Sensor” if successful.

If the test was successful, this should clear out the low battery warning once you exit Test Mode. To exit Test Mode, press the left side of the screen on the Keypad. Your Base Station should announce “Alarm Off” verifying that your system is now ready to use and re-arm, if applicable.

If you replace the battery within your Entry Sensor, it can take some time for the error to clear within the SimpliSafe® Mobile App. If you want to clear the error out faster, we recommend removing your sensor from your system, then adding it back.

To remove your Entry Sensor:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Device Settings

4. Tap on the sensor you wish to remove

5. Choose ‘Remove Device’

To reinstall your Entry Sensor:

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Navigate to the three-bar menu (hamburger menu) in the upper left corner of the app

3. Choose Add Device or Camera from the list of available menu options

4. Tap on Get Started to proceed

5. Select Entry Sensor from the list of available products

6. Follow the in-app prompts to add the sensor back to your system

If you need additional instructions or want to watch our installation video, you can find it in our Entry Sensor Overview and Installation Guide.

If the error is intermittent or lasting longer than 24 hours - especially after changing the battery within your Entry Sensor, you’ll want to investigate the placement of your Base Station to further troubleshoot this issue. 

The Base Station should be placed in a centrally-located area within your home or business, and in an open space. It is recommended that the Base Station is elevated at least 3 feet off the ground on a non-dense surface (ideally glass or wood).

Installing your Base Station next to devices that output a wireless signal, such as a router or TV, is also not recommended. This can cause wireless interference and decrease the overall signal strength of the Base Station.