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Replacing the SIM Card in your Base Station

If you are regularly receiving the “No Link to Dispatcher” error message, our support team may send you an AT&T SIM card to troubleshoot connectivity with your Base Station.If you’ve received your new AT&T SIM card, the following article will walk you through the steps you need to take to re

Install / Set Up Help

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Base Station

How to Find the MAC Address of a SimpliSafe® Device

In some instances, you may need to add the MAC Address of a SimpliSafe® product to your network’s allow list or firewall in order for it to connect to Wi-Fi. A MAC Address is a unique, 12-character alphanumeric attribute that is used to identify individual electronic devices on a network.Only the Ba

Install / Set Up Help

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Cameras

What does the error "Power Outage" mean?

In the event that you lose power, your Base Station has four (4) NiMH (nickel-metal hydride) rechargeable batteries that can keep your system powered for up to 24 hours. During this time, you’ll still be able to arm and disarm your system using the Keypad. You’ll be able to live stream from your Sim

Errors / Warnings

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Base Station

No White Light During Initial Base Station Setup

Once the battery tab is removed from the Base Station, you should see the white searchlight come on to indicate the device has power. In the event that you are not seeing a white light, resetting the Base Station should get things working again.Before Getting StartedYou’ll need to have a Phillips he

LED / Lights

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Base Station

How SimpliSafe® Products Communicate

SimpliSafe® products use varying methods of communication to talk to the Base Station and even your network. Below is a breakdown of the communication methods, and which SimpliSafe® products use that method.Radio Frequency (RF)The Base Station uses a dedicated radio signal to communicate with certai

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Product Support

SA
Gen 3 SimpliSafe® Overview

A powerful home security system built for the unexpectedThe Gen 3 SimpliSafe® system is our upgraded DIY security system, with new features added to provide homeowners peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than double the components of the Original

Install / Set Up Help

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Base Station