4 Messages
"fire ??? detected"
Twice in the last week, the base station voice has announced something about fire. It doesn't repeat it, although it certainly should for such a critical alert. I have hearing loss and cannot understand what it says in the middle of this: "fire ??? detected." I do not have a separate SimpliSafe fire/smoke detector.
Can anyone tell me what those missing words are? Please?
The first time, I called the fire department. They checked, concluded it was a false alarm (my system isn't monitored). I forget to have them check the crawlspace where there's a flood sensor near the water heater, so now I'm wondering if there's something about the water heater causing that alert.
captain11
Captain
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6.2K Messages
7 days ago
@Earther I would phone SS support right away on this one, asking a friend or family member to assist if necessary, and get to the bottom of this. SS can assist to troubleshooting and examining where you have smoke sensors located, how do you clean them etc.
Please post your outcome here after you call if you get the time.
0
dlpsr
1.4K Messages
7 days ago
Seems to be another weird anomaly. I think I saw one other person post something like this. I could be wrong. It happens.😁
Without smoke detectors and just a leak detector near the water heater, the base station shouldn't be saying anything about fire. As @captain11 suggested, I'd try calling support, ask for a supervisor, the foreign support will be lost on this one.
Turn the voice prompts up to max volume if not there already and try to catch what it says.
I cant hear it either, unless I'm right beside it.
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