‎Earther | SimpliSafe Support Home

Earther

Joined 

July 5th, 2023

About me

79 years old (2024), living with only dog and cat in Port Angeles, WA

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Earther
liked 's reply

8 months ago

@Earther​ They really should give customer service some first party attention. I never had any luck calling the Philippines or wherever 3rd party support is. I always got disconnected. Tried twice about a year ago and never again. There's more help

Earther
replied to a comment on
Earther
's post

8 months ago

Twice in the last week, the base station voice has announced something about fire. It doesn't repeat it, although it certainly should for such a critical alert. I have hearing loss and cannot understand what it says in the middle of this: "fire ??? detected." I do not have a separate SimpliSafe fire

@dlpsr​ Thanks very much for your help.

Earther
liked 's reply

8 months ago

@Earther​ Yes probably in the keypad, but easier in the app if you use that. If you use the app, it's My System, Base station settings, scroll down to voice prompts, increase to maximum, click save top right. In keypad, enter your pin and get in, s

Earther
replied to a comment on
Earther
's post

8 months ago

Twice in the last week, the base station voice has announced something about fire. It doesn't repeat it, although it certainly should for such a critical alert. I have hearing loss and cannot understand what it says in the middle of this: "fire ??? detected." I do not have a separate SimpliSafe fire

I called -- TWICE. Got transferred to a supervisor when first rep couldn't answer my question. Got disconnected when he answered. Called back, explained all to 2nd rep who said she was transferring me to a supervisor. Waited a while, got disconnected

Earther
liked 's comment

8 months ago

@Earther I would phone SS support right away on this one, asking a friend or family member to assist if necessary, and get to the bottom of this. SS can assist to troubleshooting and examining where you have smoke sensors located, how do you clean th

Earther
replied to a comment on
Earther
's post

8 months ago

Twice in the last week, the base station voice has announced something about fire. It doesn't repeat it, although it certainly should for such a critical alert. I have hearing loss and cannot understand what it says in the middle of this: "fire ??? detected." I do not have a separate SimpliSafe fire

Where can I turn the voice alerts up -- in Settings from the keypad?

Earther
liked 's comment

8 months ago

Seems to be another weird anomaly. I think I saw one other person post something like this. I could be wrong. It happens.😁 Without smoke detectors and just a leak detector near the water heater, the base station shouldn't be saying anything about f

Earther
followed
Earther
's post

8 months ago

Twice in the last week, the base station voice has announced something about fire. It doesn't repeat it, although it certainly should for such a critical alert. I have hearing loss and cannot understand what it says in the middle of this: "fire ??? detected." I do not have a separate SimpliSafe fire

Earther
posted a post

November 15, 2024

8 months ago

Twice in the last week, the base station voice has announced something about fire. It doesn't repeat it, although it certainly should for such a critical alert. I have hearing loss and cannot understand what it says in the middle of this: "fire ??? detected." I do not have a separate SimpliSafe fire

Earther
joined community.

July 5, 2023