At this time, SimpliSafe accounts are only capable of single-user logins. To give your family member access to your account, you would have to share your login credentials with them so they can log into your account.
But our devs are working on a multi-user account feature so you can add multiple users to your account. Once this feature is ready to roll out, we will be sure to update the Community!
@heatherthompson That article is incorrect. At this time, SimpliSafe supports single-user login only. However, the capability for multi-user login is in active development. When it is ready to roll out, we'll let the Community know.
@emily_s is there any further update or progress on this? I need my wife and oldest daughter to have their own users that I can set specific permissions on. I want them to be able to access and control certain things but not others. For instance, I don't want my daughter to be able to spy on us through our living room camera when we're wrapping Christmas presents but I want her to be able to see what vehicles are in the driveway or who is on the front porch. With ADT I could control user settings individually. This is a feature that will make the difference in me staying with Simplisafe or going back to ADT. Please help!!!
@tbriski27 My wife and I have shared our account, and app logins, for over 10 years with no issues. My daughter, years ago while living at home, made it 3. Works fine.
You shouldn't have to undertake insecure practices like sharing a user name, password and adding multiple multifactor phone numbers to be able to access a security system for your home. It's been years, where is this feature at?
When will this feature be updated? This is a huge issue, I should not have to share a login for my husband and I to be able to access the security system app.
@jessicamccartney22 I have asked others this before and will ask you: why is it an issue for you and your husband to share a log in? Again, my wife and I have done it for over 10 years with no issues. What am I missing? (And of course, SS is actively working on this to allow multiple logins available for one system.
@captain11 Its not an issue of "sharing" a password, its the FUNCTIONALITY that exists for other apps to be accessed with multiple accounts.
I'm not worried about my husband knowing the passwords/login; its the basic functionality that clearly other users want and are asking for- that SS is not providing. I should be able to login at the same time as my husband, and with the "single-user sign on" feature, we can not.
Keep in mind, if you or your wife's phone is ever compromised- someone could access your system with that shared login information and change it so you no longer can access your system. A multi-user login would be an extra step of security to avoid this issue.
@jessicamccartney22 It isn't that I disagree with you, its just the urgency factor for SS to get this done I suggest is the difference. There are many other things I want SS to get done and get a higher priority in my mind, and while they are working on this mutli user issue, the current workaround is fine.
Official Solution
emily_s
Community Admin
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3.4K Messages
3 months ago
Hi @tbriski27,
At this time, SimpliSafe accounts are only capable of single-user logins. To give your family member access to your account, you would have to share your login credentials with them so they can log into your account.
But our devs are working on a multi-user account feature so you can add multiple users to your account. Once this feature is ready to roll out, we will be sure to update the Community!
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captain11
Captain
•
6.2K Messages
3 months ago
@tbriski27 My wife and I have shared our account, and app logins, for over 10 years with no issues. My daughter, years ago while living at home, made it 3. Works fine.
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de1905
1 Message
3 months ago
You shouldn't have to undertake insecure practices like sharing a user name, password and adding multiple multifactor phone numbers to be able to access a security system for your home. It's been years, where is this feature at?
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stevelotto78
1 Message
2 months ago
This is simply unsafe then A user should be able to create their own login with their own email And password and be added to your account
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jessicamccartney22
2 Messages
1 month ago
When will this feature be updated? This is a huge issue, I should not have to share a login for my husband and I to be able to access the security system app.
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sojorrn
1 Message
23 days ago
Good question
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