Referral gift card issue?

I had the virtual card issued with 5 months validity and it expired. Now Tremendous is saying they can't do anything about it. They are asking me to contact Simplisafe for a reissue. Nice chasing our tails.

Support originally told me I'd see my gift card 30 days after delivery. Not seeing it, I contacted SimpliSafe Support chat. They verified the order info and said the wait is actually 45 days. Now I'm waiting patiently.

I referred my son and he got the system.  However, the link that he needed to click on to process the set-up/purchase in order for me to get the referral credit wasn't working.  So he called customer service and had to set it up that way. He was told that I could still get my referral gift and they would put it on his account.  We called about getting it, and they said to wait for 30 days and I would get an email.  60+ days went by and still no email, so I called. I was told that because he had to set it up over the phone, SimpliSafe was not able to give me my $100 referral gift.  It ONLY worked if done with the link online.  To me, this is FALSE ADVERTISING.  You either have a referral program or you don't.  I don't want to refer them to anyone if this is the way they treat their customers.  

I’ve had the same issue with an account that my brother registered back in FEBRUARY. Now it’s June 15 and they’re telling me the same go around with no referral $ in sight. I’m losing trust in this company and we’re both on the verge of cancelling if they’re lying to us. 

I referred 2 friends with the links who both activated thier accounts and was told I would receive $200 gift cards a piece for the referrals. This is the 4th time I have called simply safe customer service well after 45 days an still have not received either gift card. Also the promo special for my referrals were 50 percent off equipment and a $100 gift card for activation. It has been well after 45 days and nether of my referrals have received their gift cards either. We continue to call and they continue to say we all will receive them but noting happens. I have been with simply safe for years and even referred them business and we are getting the run around about what was promised.

I've referred a family member and used the link provided to me by simplisafe to do so.  I've called support several times and they keep telling me to "wait X number of days and you will get the email to complete the process".  The email never comes.  Its been over 6 months and I've still not received anything for referring a friend and all I get is the run around.  This is false advertising plain and simple if simplisafe is not going to follow through on what they advertise as a promotion.  Can someone who understands this process contact me to help me resolve it?

I referred my mother in law also. She received the system in May. Activated it in June. During this time I spoke with customer support three times. The first time they told me I would need to wait 45 days. The second time they told me she needs to activate the system for me to receive my reward. The third time they asked me for the order number that SHE received on her account. How am I supposed to know HER order number? In any case, it’s now the end of August, 90 days later, and I haven’t received anything. Customer supposed was a complete waste of time also. 

I ordered and setup 3 simplisafe systems at 3 different homes . I was supposed to receive 3 $100 gift cards but have only received 1 . The accounts were setup in May /June of this year. Have made 4 phone calls to Simplisafe customer service to no avail.. I have been a simplisafe customer for 10 years . I am very disappointed with the way simplisafe is handling this so called promotion. 
can someone at simplisafe help me get my remaining 2 gift cards ?

I’m calling false advertising at this point with these $200 giftcard referrals. I’m sad / glad to see I’m not the only one dealing with this. It’s been 7 months since my parents used my referral link, 4 phone calls later over the last 5 months and I still don’t have a giftcard. Each person I talk to ask for the same information over and over again. My parent’s names, their order number, their base station number, all the information they ask for! Every time I call again and again they seem to have magically lost all that information I’ve already given them. The sales team doesn’t have a direct line, so the customer service people have to reach out to them. They have put in 3 TICKETS for me regarding the gift card not being send on my behalf. What a frustrating false advertising experience. Can anyone from SimpliSafe help?? A security company with such poor communication is definitely not reassuring. 

This is complete BS. I did the same thing for my parents. I ordered all their equipment, I set it up and made sure it was all working properly. I have followed up several times about my gift card  and NEVER have received anything. At this point I am going to steer people away from this company unless I get my gift card soon. 

False Advertising - Federal Trade Commission:  4 months of multiple calls/emails, sending detailed documentation of the referral, and promises in writing and verbally "this time" of the $200 referral gift card. This is clearly false advertising and I am sorry to say I have joined the throngs of others who are being misled.  I will be reaching out to the FTC Bureau of Consumer Protection. This is just not right.