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kharford's profile

Monday, November 21st, 2022 4:57 PM

Outdoor Camera Mount

Just recently bought an outside camera and was wondering if there are any gutter or non-screw products I can use to mount the camera?

Community Admin

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242 Messages

3 years ago

Hi @kharford 

The Outdoor Camera has two ways to mount it, with the included hardware or with the permanent mount, which is better suited for overhangs. You can find the permanent mount as an accessory on the product page for Outdoor Camera.

While we don't have a solution for gutters, that is a great suggestion. I'll be sure to share this with our team internally. 

4 Messages

I just got my outdoor camera and mounted it, everything works as it should as far as the camera is concerned, but the magnetic ball mount is terrible. The mount will hold it in place and not fall off to the ground, but when I angle it upward to my desired view, the camera keeps shifting downward & I loose the view of my driveway. I've adjusted it back to an upward angle several times and it'll drop back down within an hour. This is unacceptable for an almost 200 dollar camera, can Simplisafe make this right and supply a mount that will actually work? It seems ludicrous that I would have to spend additional money for a mount that will actually work properly. Thank you.

(edited)

7 Messages

@alexandria_c​ Simplisafe's permanent camera mount is not compatible with an overhang. The camera will either be mounted upside down (which you do not recommend) or will be pointing straight down.

11 Messages

2 years ago

Mounting dome failure

I went to change the battery on one of my 3 outdoor cameras and discovered a problem.  When i took the camera off of the mount (standard dome mount) the metal magnet dome came off with the camera itself.  The metal magnet dome has a plastic dome insert inside the metal one and apparently the adhesive between the plastic and metal dome failed.  I was really surprised that given this condition i didn't find the camera on the ground!  This may be a big problem ongoing if the adhesive starts to fail more widely in the install base.  I hope to call support and get a replacement this week.  SS LMK if you have any comment to this situation.  thanks, D

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11 Messages

@drss​ BTW the camera is only ~ 6 months old/installed

1 Message

I don't see any adhesive on the one I got today but I see what you're talking about. If you're not careful taking the camera off I can see it hitting the ground. I'm gonna put some silicone on it where the metal meets the plastic🤷

4 Messages

1 year ago

Simplisafe is way behind in mounting accessories no gutter mounts or any other options i wish there design department or engineering department was better at listening to there customers. The only options are universal third party companies. 

2 Messages

@allenmcdowell​ What 3rd party part can I use to magnetically attach my outdoor camera to a metal solid pole? TIA

1.1K Messages

1 year ago

Look online at 3rd party companies as they have tons of aftermarket accessories for simplisafe and all there products but not sure how a gutter mount would work as the outdoor cameras are pretty heavy for a mount on a gutter to support it.

4 Messages

Yea I have gutter mounts already they work fantastic along with third party solar panels I was just commenting on someone else’s posts about not having options. 

(edited)

2 Messages

What 3rd party part can I use to magnetically attach my outdoor camera to a metal solid pole? TIA

1.1K Messages

@IcePonyGirl​ go on Google and look up mounting simplisafe outdoor camera on a pole and some nice ones will pop up. I was going to post it on here for you but simplisafe will not allow that so go check it out. It's easy and amazon has them.

4 Messages

13 days ago

Hello,

I helped my cousin hard wire 2 cameras (with your USB power cables) , that we mounted under the soffit, and hardwired through the soffit, with power from the garage.

First off the silly mounts can only be "wall mounted not ceiling mounted" so the motion detector is screwed, and the camera is upside down.

I purchased some mounts, mounted them from the soffit, and drilled a 1/4" hole through the black plastic mount, used the 1/4" stud with a nut, installed the metal dome and put on the camera....

Everything is not great. THE MAGNET IS LOCATED INSIDE THE CAMERA, NOT THE BLACK MOUNT, THE CAMERA DROOPS WITHIN A COUPLE OF HOURS. SO HOW ARE YOU REPLACING MOUNTS, YOU WILL NEED A NEW CAMERA TO GET A DIFFERENT MAGNET....

Please respond asap, not happy...

Bob

 

Captain

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6.4K Messages

@bob845385​ Suggest you pick up the phone and call support. If you are waiting for a reply here it won't be until tomorrow.

4 Messages

Thank you captain11,

I just install things, this is not my fight....SimpliSafe needs to rethink the "magnetic mount" and magnet in the camera, not the mount. Why is there not a way to ceiling mount unless you make your own????....

Don't think they would even talk to me as I am not the owner...He has had plenty of problem already with the "alarm equipment"... :( :( :(

Bob

Community Admin

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1.5K Messages

@bob845385 Is the magnetic dome on the mount screwed in all the way? You should know that it's seated completely when you hear and feel it click into place. If it is not screwed in completely, it can impact the installation of the camera. 

 

But if the magnetic dome is screwed in all the way, please contact our Support team so they can investigate further and send a replacement.

2 Messages

Hello simple,

This is a sad day, you disabled my other account...you people do not need to be in business, and your support does not need to be out of the country of the United States.

RING HAS MUCH BETTER CAMERAS...

I am an installer....I would never recommend your products.

AND ALSO ALL OF THIS CRAP HAS BEEN DOCUMENTED.. THANK YOU

Sorry BOB

4 Messages

12 days ago

Hello SimpliSafe, 

I guess you ignore problems to fix them...????

Very nice...

OK, this is an old post, I will repost and repost and repost, in another THREAD....

Screw 30% off, your equipment is not even worth 30%...:( :( :(

AND YOU DO NOT CARE, BECAUSE PEOPLE DO NOT KNOW THE DIFFERENCE.

My cousin does not want to speak to people that cannot speak AMERICAN ENGLISH 

BOB

4 Messages

12 days ago

Hello SimpliSafe,

This is tomorrow.....,
PLEASE RESPOND.

BOB

2 Messages

8 days ago

Hello simple,

I am waiting for a response, you disabled my other account, and I was not even close to being mean,

your company needs to go away...and it will.

Really, really sorry , still being documented...remove my account again...

Bob

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