Doorbell not capturing all movement

Same issues.  After trying three different ones they are all the same. Something must be wrong with the design. Disappointing. 

I'm experiencing this same thing. My house faces East and I've found that motion detection doesn't work. I have an Arlo camera with motion detection and I'd expect that the Simplisafe Doorbell would pick up as much of the motion that my Arlo camera does and then some because my doorbell faces the street whereas my Arlo is mounted under a roof eave with less of a view into the street.

Motion works when the doorbell is pressed, but I had a package delivered and it didn't pick up the Amazon delivery person slide the package onto our porch whereas our Arlo did.

I've tried almost all permutations of settings you can think of including:

1) People only, medium sensitivity

2) All motion, medium sensitivity

3) People only, high sensitivity

4) All motion, high sensitivity

I've also tried modifying the activity zone. 

The motion seems to work a little better in the evening, which may lend to the theory that it's environmental. Also, I've noticed that when I click the camera tab in the Simplisafe app, it shows the spinner frozen for maybe a second or second and a half before the thumbnail of the camera view shows up. I'm not sure if that has anything to do with things.

I've also tested the connection strength and both Signal Strength and Upload Speed are Good (all three bars are blue).

I'm about the return this thing and go with a Ring, which is sad because I was hoping to augment my Simplisafe security system with their doorbell.

Same here. I used to get motion readings non stop to the point I had to setup activity zones and lessen the sensitivity. Now the only time it picks anything up is when someone rings the bell 

I'm having an early AM low sensitivity issue as well.   I applied the latest update Friday, and since then it seems like my two outdoor cameras and one indoor are all lazy in the mornings.  The outdoors now seem to stop recording before activity has ceased.

I currently have a Ring Doorbell Pro and had been considering replacing it with a SimpliSafe doorbell to consolidate onto one system (and lose the annual Ring cost), but after reading a lot of the doorbell comments here and in other places, I think I'll wait.

I purchased the SimpliSafe video doorbell a little over a month ago. It will pick up motion when it feels like it. Sometimes it will pick up a car driving down the street. It very very rarely picks up motion when my packages get delivered and if it does it only catches them leaving the door and when they are almost out to the street. I’ve been on the phone with them trying to fix the problem multiple times now. They told me I had connection issues with my router so they told me I would have to get an extender. I bought the network extender from SimpliSafe and it’s about 10 feet from the video doorbell with great service but the doorbell still hardly picks up motion. I called them again on 8/5 and they told me they would call me back but still haven’t heard from them.  All of my other cameras seem to work fine. They have sent me a replacement video doorbell but still having the same issues.

Same exact issues here as everyone else!!!! It's unsafe and irritating as heck! There have been MANY unrecorded events that were CLEARLY in front of my house or driveway. I have tried all different methods in settings, reset several times, got a wifi extender AND even had it replaced. STILL having same issues. I will have to get an Arlo or Nest or SOMETHING just to have some dependability in my security system. 

Apparently I am facing the same issue that so many people are facing. I did a hard reset time and time again per instructions in the chat app. So much so that they sent me a replacement video doorbell. Nothing I try on this one is working either and before many updates to the app, it was working. If I end up reaching out to them they will ask me to do a hard reset on this one again. It's annoying. If it is supposed to be a new camera why isn't it working? I feel like switching away from Simplisafe if I am unable to use the features I have come to expect and that I pay form. I also have Wyze cameras that I pay next to nothing for each month that due a better job than the Simplisafe video doorbell. Very disappointing.

Have had Video doorbells for several months no problem. Suddenly, after we armed it at night, they no longer recorded activity! When we need it most! Been on the phone NUMEROUS times and spent MANY hours with customer service often getting conflicting info from the different reps. So they sent me replacements, walked me through the install, and now a new problem. They don’t pick up all motion! What is the point of having a security system if the cameras don’t detect everything? All the settings are correct, connection is good, did the reboot, etc. We had the system professionally installed at the beginning so with the install and equipment we’ve spent a lot of money. I asked Simply safe for a refund but they said it’s too late. They are selling defective products and in my opinion not standing behind them. I’m going to give the second set of doorbells a week more to see if any updates come out to correct this problem. Very disappointed.

I’ve experienced every non camera pickup issue listed on all of these posts. Been using SimpliSafe for  3 years now. Been happy half the time. Have had 2 new cameras and a free Wi-Fi extender sent to me. I’ve run 2 Wi-Fi networks. Done more hard resets than I can count, and the wedge. My problems started when they sent me the new SIM card for the base station update. I tell him this every time I call, but all I get is the usual BS. Wi-Fi,camera settings. I just installed a new front door camera and the same mess. Pls don’t spew the party  line to me about all the “fixes” I should try. I’ve spent 18 months on this. I can repeat CS speech in my sleep. SEND ME A NEW BASE STATION with a new SIM. If this doesn’t work, I’ll bundle it up and move to RING.

I'm having the same issue. Sometimes it won't detect people coming in or leaving through the front door, but it will pick up a small bird from the very corner of view. But it is inconsistent. This is very concerning about mine and my family's safety.

I'm having the same issue.  I parked my truck about 15 feet from the front door, took groceries out of the back seat and walked in the house it never detected me.  This is very concerning if this is supposed to a security device.

I'm experiencing this same issue. I literally walk up to the doorbell and the blue light comes on around the button, but no motion notification, no recording, no nothing.

Just today I was in settings on the app looking at the activity zone and watched a delivery person drop off packages. The person and packages were clear in my active zones, yet no alert or recording.

What's going on Simplisafe? This unacceptable and I will likely switch to a competitor's video doorbell.

I’ll jump in too!  Having the same issues as everyone else, and it’s so frustrating!! The camera seems to detect motion when it wants to. Not consistent at all. I have also called in to customer service several times, and have tried it all: wifi extender, faster internet, using the wedge kit, all types of resets, etc.  This doorbell camera just needs a redesign! It works just fine for picking up someone coming out of the house, but is not consistent at all for people coming up to the house. Please go back to the drawing board on this!  Obviously it’s a technology issue if you have all these people complaining about the same issues.  If I could get my money back I would switch to Ring in a heartbeat.  Also not happy with how long it take to wake an outdoor camera up. Recordings and notifications are super delayed and it takes way too long view live (maybe 20-30 seconds).