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simrick405

3 Messages

Saturday, January 27th, 2024 7:55 PM

Side Panel Links in Dashboard don't work in Firefox

I have to manually type in the links I need, for example:

https://webapp.simplisafe.com/#/monitoring

I have to type in the word "monitoring" to get to that page.  Same with "cameras" and PINs and System - none of them work. It's been like this for quite a while. Can someone fix this please, or tell me what I'm doing wrong? Thanks.

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Updated 

20 days ago

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captain11

Captain

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6.2K Messages

10 months ago

@simrick405 I may be wrong but it sounds like a browser setting or incompatability. Try allowing 3rd party cookies or, better yet, call support for troubleshooting. After a browser update, my browser (Chrome) was not be compatible with some sites and I switched to Edge or Firefox until I figured it out.  BTW, does your app work okay? Again, suggest calling support.

(edited)

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davey_d

Community Admin

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5.7K Messages

10 months ago

Hi @simrick405 ,

Thanks for reporting. I did test on firefox myself, and had no trouble. So there might be something you have different with your particular setup. I have some questions that might help get to the bottom of this:

  • What operating system are you using? Is this on a desktop, tablet, or phone?
  • Do you have javascript and cookies enabled?
  • Do you have any popup or adblockers installed?
  • Is Firefox up to date with the latest version? (I believe the latest version, released on 1/23/24, was v122.0)

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simrick405

3 Messages

10 months ago

Hi and thanks for your reply.

To answer your questions:

I'm using a desktop computer

Windows 10 65 bit 22H2 19045.3803

Yes, javascript & cookies are enabled

I did have uBlock Origin on, but have turned it off for Simplisafe websites (I made an exception in the blocker itself.)

FF v122.0

I've tried doing a clean refresh of the page (CTRL+F5) and that doesn't help.

It worked once, then stopped.

I was going to clear cookies & cache, but decided to log in first & test it, after having turned off the computer yesterday and back on today, and of course, it's working now. lol

I don't know what to say....but, thanks for your help!

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simrick405

3 Messages

10 months ago

And....I just went back to the page, and it has stopped working....lol I can't win!

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emily_s

Community Admin

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3.4K Messages

@simrick405​ From time to time I have seen some issues using the web app when popup or ad blockers are installed; but since you turned yours off for SimpliSafe websites and there's still a problem loading the web app, I would recommend clearing cache and cookies next.

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10 months ago

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diverjer

48 Messages

I have this same problem and am up to date with FireFox and nothing running that should stop Simplisafe from working in FF browser.  Now I can click on an option in the left column once and it will work fine. 

Example I can click on Monitoring and I get the page as I should.   But if I then click on any other option like Dashboard, nothing happens.  HOWEVER, I found if I click on the big S at top of left hand of screen, I get the status screen displayed showing OFF Home Away.  Then I am able to click on one of the options like Dashboard and I will get the screen.  But if I again click on an option on left side- nothing.  Each time I have to click on the big S in upper left screen, then I will be able to select an option on left, but only once.  I have put up with this for several months.  I think I once used Chrome and didn't have this problem? 

I forgot to add that I can click on option on left and get a screen 2 times, then it's on the 3rd time I click on an option on left it does nothing.  So it's then I click on the big S and start over.  Doesn't bother me that much.  I will try it in Chrome and report back, I don't think I had a problem in Chrome???  Strange it lets me select a couple times, then have to go back to the big S. 

One more thing, when it locks up and I can't click on an option, there is one that works without going to the S and that is logoff. 

Don't have this problem in Chrome.

Check again in FF as I noticed Chrome had some popups that mention editing etc.  Didn't see them in FF but one time.  Example if I clicked on Pin once in FF and ignore the popup, I was locked out of options until I clicked on the S.  Didn't even get the chance for 2 options before being locked out.  It must be something to do with those popups?  It lets one happen and not another.  Or if I select options that don't have a popup it works until I select one that wants to do a popup and then doesn't work until I click on the S.  Strange you would think if I was blocking popups, I wouldn't allow the first one. 

Oh well I have went on far to long, bored I guess.  Only reason I got on here I was setting clocks back and wondered if I had to do anything in Simplisafe.  decided I didn't.  Sorry about all this rambling, makes sense to me, but I can see that it might be difficult to follow.

Fixed it, was in FireFox Enhanced Tracking Protection.  Turned it off fot Simplisafe site and no problems.

(edited)

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20 days ago

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