24/7 Live Chat Available now!

It is now10:45pm central on a Sunday night and just tested the new 24x7 chat tech support.  Reported base issue with error light. Transferred from autobot to a live agent, srart to finish, in less than 2 minutes!  I cannot comment on the quality of the support I would have received but the response time and courtesy of the agent: outstanding.

To SS, congrats and best of luck with your new initiative!

So I picked this up at a flea market sale. It says I cant connect due to the previous owner hasn't logged them out. Am I out 100$ or what can I do?

@augustap148​ You are not SOL or out $100 bucks but you will have to jump through a few hoops. For the many obvious security reasons that I believe you will appreciate, suggest you call Support, explain the situation and provide your contact info and the serial number of the base. If its on a weekend don't be too surprised if the agent says they will escalate your case and call you back.

If you do call, please post your outcome here if  you get the chance. BTW, you got an entire SS3 system for $100, you got a great deal. If its SS2, suggest you throw it out and get SS3.

You are literally paid by them to post this nonsense, give it a rest.

@stunnell85​ Just saw your post. 1. I am not paid to post. 2. Maybe nonsense to you, however, I have placed dozens of systems, installed many of them and I know a thing or two about Simplisafe, their products, services, policies and associates. And, if you bothered to search my handle, you will see that when I feel appropriate I will provide Simplisafe feedback, negative or positive as I see fit. As I can see from your extensive history here in the community with one message, forgive me if I question your ability to comment on my behavior.

@khkimmerle​ You don't have to have windows at all, but you can access the web dashboard on windows 10 or 11, home or pro.  If you have an iphone or, better yet, an Android phone, you are all set. Truth be told, the windows dashboard is a bit clunky and you can do even more via the keypad and your smartphone.

Questions? Call support, they are a friendly bunch and will be more than happy to assist.

@khkimmerle​ the Captain is correct. Our 24/7 livechat is built into our Help Center website, so you can access it anywhere with a modern web browser.

I wonder though, where did you see that? If it's on our website somewhere, we'll have to correct it ASAP.

I'm a customer you can do better

@ang0258​ Do the "clap test".  I put my glass break sensor in the planned position by using painter tape rolled in a circle, and temporarily stuck it on the wall. Approx 16 feet from the bay window I wanted it to cover, put the GB sensor in test and then clapped my hands right in front of the windows.  It picked it up on all 3 windows and was on high. Repeated it on the other settings, hit or miss. Left it on high and then used the 3M strips to formerly mount it. Been there for 5 + years and checked bimonthly. Works fine.

See my reply in the other thread. You can test it.

@ang0258 It depends on how far away the Glassbreak Sensor is from the window(s) that you want to protect. 

If the sensor is 10-15 feet away from the window, you can put the sensor on the Low setting. If it is 15-20 feet away from the window, put it on Medium. But if the sensor is 20-25 feet away from the window, we recommend putting it on High. 

After picking your setting, we recommend putting your system into Test Mode and testing the Glassbreak Sensor to ensure it will pick up on sounds from its location. From there, you can always adjust the sensor's setting to make it more sensitive, if needed.

@onmail100 Most of our Customer Service agents are located in the US. For agents located outside the US, customers always have the option to get transferred to a US-based agent at any point during the call. To speak to our Support team on the phone, give us a call at 1-888-910-1458.

@dcussick The PIN Pad for the Smart Lock Series 2 is only available in black.