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How To Replace Water Sensor Battery

The Water Sensor takes a single CR-2032 Lithium 3V battery and has a life expectancy of up to 5 years depending on placement and usage. To change your Water Sensor battery, twist the bottom and top apart and replace the battery inside. To close it again, make sure that the grooves are aligned before

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Water Sensor

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Water Sensor Offline

NOTICE: To ensure optimal performance of your sensor, we recommend updating your Base Station firmware to 2.21.4.6. You can manually run an update by using the SimpliSafe® Mobile App and navigating to My System > Base Station Settings > Firmware and tapping on Update Available. If you're experiencin

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Water Sensor

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Enabling Secret Alerts for your SimpliSafe® Sensors

What are Secret Alerts? Secret Alerts* are private notifications sent to you by specific sensors you designate to be on a special “alert-only” setting. Sensors on this setting won’t trigger a system alarm or chime to the Base Station, but send a discreet notification directly to you instead. All of

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Sensors

How to Rename a SimpliSafe® Sensor

There may be a point where you need to rename a sensor for your SimpliSafe® System. Renaming a sensor can be done easily through the SimpliSafe® Mobile App, but you can also rename a sensor using your Keypad. The following will walk you through these steps for each platform so you can pick whichever

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Sensors

How to Find the Serial Number for Your SimpliSafe® Device or Camera

During troubleshooting or for account verification purposes, you may be required to identify the serial number for a product within your system. You can easily find the serial number for your devices or cameras within the SimpliSafe® Mobile App. Using the SimpliSafe® Mobile App: Open the SimpliSafe®

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Product Support

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Water Sensor Not Responding

The warning ‘Sensor Not Responding’ for a Water Sensor can be caused by a couple of things, including a low battery or a weak connection between the device and the Base Station. As a first step, we’d recommend ensuring that the battery is correctly installed. To do this: Slide the Sensor off its’ br

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Water Sensor

Testing the Water Sensor

Test Mode is a great way to test the connection between your Base Station and other sensors. We recommend periodically placing your system into Test Mode to ensure that your sensors are still communicating with the Base Station without any errors. Placing Your System Into Test Mode Disarm your syste

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Water Sensor