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Why does this error happen?This error usually occurs because this camera is already associated with another account. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account.This tends to occur when a camera is purchased second-hand. Th
Errors / Warnings
Help Center Article
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Cameras
This error can occur within the SimpliSafe® Mobile App when the camera has been partially removed from the Base Station but failed to fully remove itself from the mobile app.As a first step, we recommend tapping on Finish Setup and see if it allows that camera to connect. If that step fails, the bes
Video clips from SimpliSafe® cameras can be downloaded to your mobile device using the SimpliSafe® Mobile App. Recordings are available with select monitoring plans.Please note that if your camera name contains an apostrophe, this may limit your ability to download recordings. We recommend changing
Features / Settings
The Outdoor Camera and Smart Alarm Wireless Indoor Security Camera are battery-powered cameras that can help you monitor your home, even when you’re away. Keeping the batteries charged ensures that your cameras will keep a watchful eye inside, and outside of your home.Checking the Battery Status on
Battery / Power
You can remove a camera from your system in a few easy steps within the SimpliSafe® Mobile App. We recommend that you download recordings from your system's timeline before removing the camera from your system, to ensure you preserve any video you may need in the future.Remove a Camera from the Simp
Install / Set Up Help
What is 2-way Audio?2-way audio is a feature that works on all SimpliSafe® cameras. While using the SimpliSafe® Mobile App, 2-way audio allows you to hear audio from your camera and speak through it when viewing live streams.How to Enable 2-way AudioYou can enable 2-way audio in the SimpliSafe® Mobi
This article will troubleshoot not receiving push notifications for your cameras only. If you are not receiving system push notifications, please see our Not Receiving Push Notifications on my Smartphone for SimpliSafe® article.Push notifications for your camera are a great way to know when there is
Troubleshoot an Issue
