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Can't Connect Camera to Wi-Fi During Setup

If you are having trouble connecting your camera to Wi-Fi during a first-time setup, we recommend making sure that your home network is configured to meet our system requirements. A short list of requirements can be found below: Your Wi-Fi network must be broadcasting 2.4GHz SimpliSafe® cannot conne

Wi-Fi Troubleshooting

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Cameras

How to Rename a SimpliSafe® Camera

There may be a point where you need to rename a camera for your SimpliSafe® System. Renaming a camera can be done easily through the SimpliSafe® Mobile App, but you can also rename a camera using your Web App. You can select a name from the list of prepopulated names within the SimpliSafe® Mobile ap

Features / Settings

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Cameras

Smart Alarm Wireless Indoor Security Camera Wi-Fi Troubleshooting

This article will walk you through various scenarios where Wi-Fi troubleshooting may be needed to connect to and stream from your Smart Alarm Wireless Indoor Security Camera. You can scroll through the article, or click on one of the sections below to be taken directly to those steps: Trouble Connec

Wi-Fi Troubleshooting

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Smart Alarm Indoor Camera

How to Reset Your Smart Alarm Wireless Indoor Security Camera

If your Smart Alarm Wireless Indoor Security Camera encounters an error that can’t be fixed through normal troubleshooting, resetting the camera to its factory settings may help. Step 1: Remove the Camera From Your System To reset your Smart Alarm Indoor Camera, we first recommend that you remove yo

Troubleshoot an Issue

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Smart Alarm Indoor Camera

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Can’t Connect Camera to Wi-Fi After Setup

If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera. How to Run a Connection Check: Open the SimpliSafe® mobile app Tap on the Came

Wi-Fi Troubleshooting

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Cameras

Too Many Motion Alerts From the Smart Alarm Wireless Indoor Security Camera

The Smart Alarm Wireless Indoor Security Camera comes equipped with a passive infrared (PIR) sensor that allows it to sense contrasting temperature changes in its field of view, while also using Vision AI technology to determine if it should send you a motion alert. If you are receiving too many mot

Troubleshoot an Issue

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Smart Alarm Indoor Camera

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What does “Unable to Stream Video” mean?

What it Means An "Unable to Stream Video" error means that the app was unable to download and display the streamable video. As this is likely an issue on the app end, our team is notified of these errors and investigates promptly to ensure your video is back up for streaming as soon as possible. You

Errors / Warnings

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Cameras