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Alarm System Firmware 2.18 (April 2025)
Here’s what’s coming in 2.18:
- Updated Base Station LED Behavior for Active Guard Outdoor Protection
- General performance improvements
You may have noticed that your system updated to firmware 2.18 without manual input. Where applicable, future system updates will occur automatically after you disarm your system and it has been disarmed for at least 10 minutes. Please refer to the Updating the SimpliSafe® System article for additional details. |
mbroadbent1
16 Messages
3 months ago
new update I cannot minimize screen or record using computer---I can still record using my I-phone---this is bad
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sevenisbest
4 Messages
3 months ago
Since the update, my exterior camera will not show live feed unless there a current recording event in progress. Please correct this. I need to be able to see feed at all times.
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cornholio
67 Messages
2 months ago
I disabled the WiFi for the base using the keypad. Cameras are ok using the same WiFi that I disabled for the base. When the issue is fixed, the WiFi can be turned on using the app.
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oneluckymom
24 Messages
2 months ago
Previous comments were moved to another item - see link from dlpsr below.
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jhunterboschert
6 Messages
2 months ago
We have experienced delayed "Arming" and door lock notifications for the last week. The SS app also takes a long time to update and show the correct status once we leave our home. I assumed it was a wifi issue, but yesterday I put our system in test mode and received all critical alerts immediately. Could our delays and glitches be a result of the update?
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sh2402
266 Messages
2 months ago
When will 2.18 firmware push be completed. I have not received.
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robinhood
1 Message
2 months ago
System will not update. Hangs up and says try again later. I've tried several times and it continues to fail to update. What is the solution?
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sh2402
266 Messages
13 days ago
SimpliSafe have you stopped the 2.18 firmware push before it reached all customers because of issues. I have not received it as of 6/14/2025 and I have done the base resetting steps and I’m connected to WiF. If I check for updates on keypad states I’m up to date yet running older firmware.
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