Alarm System Firmware 2.18 (April 2025)

Got the ladder out and took down the camera.

All is working now after I took the battery out for 5 minutes and reinstalled.

Mine cannot join WiFi now with this version ;(

@lewisdonofrio We recommend resetting your Base Station to help it reestablish its connection. To reset the Base Station, take the following steps:

1. Unplug the power cord from the Base Station, and use a Phillips Head screwdriver to remove the screw below the plug
2. Remove the battery cover and remove all 4 batteries from the battery compartment
3. Wait 3 minutes with the Base Station fully powered off
4. Plug the power cord back into the Base Station without inserting the batteries or putting the battery cover back on
5. Then, go to your Keypad and try reconnecting it to WiFi by navigating to Menu > System Settings > WiFi
6. Then reassemble your Base Station by putting the batteries back in and the battery cover on

But if a reset doesn't work, it can also help to reboot your WiFi router by unplugging it for 60 seconds and then plugging it back in.

@oneluckymom​ they consolidated then here, I think as a problem their investigating. https://support.simplisafe.com/conversations/simplitracker/sensors-or-keypad-shown-as-disconnected-from-the-base-station/6800f86a75e8196b73827e72

@dlpsr​ Thank you dlpsr.  I've updated my comment.

We are still experiencing issues with 2.18. 

We are still experiencing delayed "Arming" and door lock notifications. When we leave home, the SS app takes a long time to update, sometimes we will get a notification that our system has been set to "Away" and then 10 minutes later we get a notification that our doors have been locked (which should happen at the same time). When I put our system in test mode, we received all critical alerts immediately. 

Another glitch we have found is that when we leave the house and the system counts down to "Away," we open the app and it will always restart the timer to 60 seconds. 

I called customer service yesterday, and they reset our basestation, which seemed to resolve the issues for a little bit, but we are now back to delayed notifications and random glitches. Any advice? Any fixes coming?

I am experiencing the very same issue.

I have unplugged the base station, rebooted my phone, and tried to re-run the update.  Same result-- "Update failed."

I have the same problem. says firmware update available, but never finishes.

@robinhood, @matthewjfazio, @rpannell0347 Are your Base Station's connected to WiFi? You can check this in the SimpliSafe mobile app by going to My System > Base Station Settings > WiFi Network. A WiFi connection is required in order for the Base Station to update.

But if your Base Stations are connected to WiFi, we recommend resetting the Base Station next. To perform a reset:

1. Unplug the power cord from the Base Station and use a Phillips Head screwdriver to remove the screw below the plug
2. Remove the bottom cover and remove one battery from the Base Station
3. Wait 30 seconds
4. Reassemble the Base Station by inserting the battery, cover, and the power cord
5. When powered up after the reset, you will hear the Base Station say, “Welcome to SimpliSafe"

After resetting the Base Station, arm and then disarm your system into Off Mode and try installing the update again. But if the firmware still does not update, please reach out to our Support team for additional, realtime assistance.