Push Notification Delay

Hello, it appears that while the system preforms correctly both the push notifications and the timeline in the app does not show the correct status (i.e. I will lock both front and back doors, arm the system to "home" and then have to wait for both the in app timeline and push notification to arrive). Notifications are a hit or miss along with the timeline updates, however, it is almost a guarantee that our back door smart lock is going to show the wrong status. 

Example: This morning we left the house at 8:22 AM ("Countdown to Away Mode"). At 8:29AM we finally received a notification that "System Armed in Away Mode" and "Front Door Locked." Our system counts down for 60 seconds, not 7 minutes. 

It appears to go awry when doors are locking/unlocking, because in the mornings when we wake up we disarm the system from home and get that notification right away (i.e. the doors do not automatically unlock when you disarm from home). 

A few final notes, both my wife and I have deleted the apps from our phones and reinstalled. This has not seemed to help and we both receive the same notifications at the same time. Also, we have had SimpliSafe over 5 years and have lived in our current house for over 3 years and have not moved the base station or router. The base station sits on top of a bookshelf in our office about 6 feet off the ground and 4 feet from the top of the ceiling.  

Hello, @simplisafe_admin  we have reset the base station, we have replaced batteries in door locks, we have done all of the steps with phone support. We are now receiving a message in the app that "We cannot communicate with your Smart Lock" when trying to use the app to lock or unlock doors. This morning when we left the house our alarm went to "Away," our back door "Locked" and the front door shows as "unlocked" and the app will not let us lock it. Our system is setup to lock all doors when it is put to "Away." 

Please let us know a resolution soon. We have been experiencing these issues for weeks now since the upgrade to 2.18. I am seeing reddit threads where the update caused issues with base stations and they had to be replaced.  

@jhunterboschert Thank you for this update. We have gone ahead and escalated your case details to our tech team for further investigation. A member of the team will be in touch soon to help troubleshoot your system further and get to the bottom of this, so please keep an ear out for their call.

@simplisafe_admin​ @jhunterboschert by any chance are you using a Pixel phone? I am experiencing a slow down and even non delivery of push alerts from several apps, including a credit card financial app, over the past few days. Don't know if related but worth consideration.  In my instance, Pixel 8 Verizon.

No, iPhone 15 Pro running the latest iOS version. This is the only application we are having issues with. While I think it is an application problem there is also some glitch within the hardware because our cameras stay on for much longer than 1 minute when the system is disarmed.