2 Messages
False Fire Alarm
The other day we accidentally set off the fire alarm while cooking. Ever since, my base station keeps alarming that there is a fire. I’ve tried resetting it, updating it, and changing out the batteries but it still alarms and I get multiple calls a day from the dispatchers. Any idea on how to fix this?
Official Solution
emily_s
Community Admin
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3.4K Messages
9 months ago
@ehastings If your Smoke Detector recently reacted to a real alarm and there was smoke, some debris may still be in the sensor that could be causing these false alarms. I would recommend unmounting the Smoke Detector and vacuuming around the grill to clear out any dust and debris.
But we would also recommend not having a Smoke Detector too close to your cooking area to prevent false alarms like this in the future! Even our newer Smoke & CO Detector, which can distinguish between real smoke and cooking, should be installed a bit further away. We recommend placing it in a hallway just outside of the kitchen, so it can catch smoke from a real fire that is spreading into other rooms.
(edited)
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Accepted Solution
captain11
Captain
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6.2K Messages
2 years ago
@Anskeens First, remove the offending smoke sensor from your system. Next, call SS, troubleshoot and then get replacement smoke sensor at no charge under warranty if that's what it takes. They are open today, give SS a call.
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ehastings
1 Message
1 year ago
I have the same issue
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zooplbr
1 Message
8 months ago
I've had enough...Last night was the last straw.
I will no longer use a Simplisafe Smoke detector.
We've either gone through 3 or 4 units that have failed. I kept the batteries changed and the unit clean and STILL GOT WOKE UP IN THEDEAD OF NIGHT FOR NO REASON!
The rest of my system works well, Simplisafe needs to do a redesign of the smoke detector.
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